Pros

  • β€’Noise cancelling is highly effective, blocking out loud background noise so callers hear your voice clearly, even in extreme environments like opeop cars on the motorway.
  • β€’Delivers clear audio for phone calls, making it suitable for working from home or the office.
  • β€’Comfortable to wear, with a lightweight, sleek design and multiple ear tip sizes (small, medium, large) to help with fit.
  • β€’Easy setup and useriendly operation, including automatic call answering when removed from the pocket.
  • β€’Can connect to up to 8 Bluetooth devices with 2 simultaneous connections, offering versatile device pairing.
  • β€’Battery life supports about 5 hours of continuous use, with an optional charging case providing two additional full charges for ohe-go power.
  • β€’Durable construction for everyday use, though longevity concerns exist beyond the warranty period.
  • β€’Convenient charging via micro USB and the updated charging case improves reliability compared to older models.
  • β€’Integrates well with iPhones and works smoothly with home computers and laptops.
  • β€’Customer support, while sometimes slow, is generally helpful during the warranty period.

Cons

  • β€’Bluetooth connectivity is unreliable for some users, with frequent call drops and difficulty maintaining stable connections, especially on PCs requiring a dongle.
  • β€’Firmware smart sensors can cause inconsistent audio routing, especially on iOS devices, requiring manual Bluetooth audio adjustments in settings.
  • β€’Earpiece fit can feel loose and sits more in the concha than the ear canal, reducing passive noise blocking and sometimes causing volume fluctuations or allowing external noise in.
  • β€’Ovehe-ear hook design does not comfortably accommodate eyeglasses or sunglasses.
  • β€’Calls do not always transfer automatically to the headset when starting, causing brief delays or dropped audio at call initiation.
  • β€’Wind noise can come through during outdoor calls, slightly reducing clarity in windy environments.
  • β€’Battery life claims are somewhat optimistic; some users report quick battery drain even when powered off.
  • β€’Build quality degrades after years, particularly microphone failure impacting noise cancelling, along with breakage issues on the earpiece and stem.
  • β€’Customer service has declined recently with slow response times and limited support posarranty.
  • β€’Software updates are unavailable, leaving older units unsupported and potentially reducing overall experience over time.

Bottom Line

The Plantronics Voyager 5200 Wireless Bluetooth Headset shines with its *top-notch noise cancelling* and *clear voice call quality* that suits busy or noisy environments, along with *comfortable, versatile wearing options* and *convenient multi-device connectivity*. However, if you’re planning to rely on stable Bluetooth connections for daily heavy use, especially on PCs or in complex multi-device setups, you might run into frustrating glitches and durability concerns after a couple of years. The declining customer service and lack of software updates may leave you on your own post-warranty. If these sound like dealbreakers, consider looking at other Plantronics or Poly headsets with improved firmware stability and stronger build, or even competing brands with higher durability ratings.

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