TLDR Review: Moen S3104 Shower Valve
Verdict
The Moen S3104 U by Moen Smart Shower offers a high-tech solution with excellent temperature control and strong customer support. However, reliability issues such as frequent malfunctioning controllers and valves, along with limited serviceability, raise concerns about its long-term performance. Consider these factors and your tolerance for potential technical issues before making a purchase.
- Top pro:
- Top-notch customer service is a big plus.
- Top con:
- Controller stopped working, reported by 30% of reviewers.
Pros
- •Top-notch customer service is a big plus.
- •Great temperature control enhances the shower experience.
- •The smart shower system offers impressive temperature control with its ExactTemp thermostatic valve.
- •Allows for convenient voice control and easy integration with Alexa, making shower activation seamless.
Cons
- •Controller stopped working, reported by 30% of reviewers.
- •Internal valve malfunctions are a reported issue by 10% of reviewers.
- •Shower cuts off erratically according to 10% of reviews.
- •There are no user serviceable parts, making repairs challenging, pointed out by 10% of reviewers.
- •Some users mentioned the product is not market ready, with 10% expressing concerns.
- •High frequency of issues with the controller suddenly stopping working, as noted by 60% of reviews.
- •Incidents of the system causing nothing but trouble from the start.
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How we researched this
About this review: it summarizes the professional reviews and customer ratings ShopSavvy collected for this product, alongside prices from 18 retailers in ShopSavvy's price data, most recently seen May 10, 2025.
Where to Buy
| Retailer | Price | Last seen | Buy |
|---|---|---|---|
| $570.25 | Nov 30, 2024 may have changed | ||
| $758.51 | Nov 30, 2024 may have changed | ||
| $1,101.00 | May 10, 2025 may have changed | ||
| $1,263.71 | Nov 19, 2024 may have changed | ||
| $1,317.25 | Nov 30, 2024 may have changed |
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