Pros

  • β€’Tootch customer service is a big plus.
  • β€’Great temperature control enhances the shower experience.
  • β€’The smart shower system offers impressive temperature control with its ExactTemp thermostatic valve.
  • β€’Allows for convenient voice control and easy integration with Alexa, making shower activation seamless.

Cons

  • β€’Controller stopped working, reported by 30% of reviewers.
  • β€’Internal valve malfunctions are a reported issue by 10% of reviewers.
  • β€’Shower cuts off erratically according to 10% of reviews.
  • β€’There are no user serviceable parts, making repairs challenging, pointed out by 10% of reviewers.
  • β€’Some users mentioned the product is not market ready, with 10% expressing concerns.
  • β€’High frequency of issues with the controller suddenly stopping working, as noted by 60% of reviews.
  • β€’Incidents of the system causing nothing but trouble from the start.

Bottom Line

The Moen S3104 U by Moen Smart Shower offers a high-tech solution with excellent temperature control and strong customer support. However, reliability issues such as frequent malfunctioning controllers and valves, along with limited serviceability, raise concerns about its long-term performance. Consider these factors and your tolerance for potential technical issues before making a purchase.

Lowest at Amazon
$1,199.99 at Amazon
Lowest at any Popular Retailer
$570.25 at AliExpress

Where to Buy

Prices last updated: June 6th 2025 4:32 am
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