Pros

  • โ€ขThe earbuds have a sleek, appealing external design.
  • โ€ขThe sound quality is impressive for earbuds that do not seal the ear canal.
  • โ€ขThey fit comfortably, allowing for extended use without ear fatigue.
  • โ€ขExceptional battery life, making it suitable for long playtime.
  • โ€ขCustomer service is praised for being prompt and helpful with replacements.
  • โ€ขSuitable for conference calls and allows awareness of surroundings.
  • โ€ขThe touch controls are effective and not overly sensitive.

Cons

  • โ€ขFrequent connectivity issues and the need for constant reconnections are frustrating.
  • โ€ขNot compatible with Teams software, affecting workplace use.
  • โ€ขMany users found the fit problematic, as they don't stay in the ears well.
  • โ€ขSound quality can be inconsistent and unreliable during calls.
  • โ€ขLack of wireless charging is a notable drawback.
  • โ€ขDoes not offer noise cancelling or ambient noise settings, which can be a deal breaker for some.

Bottom Line

The Microsoft Surface Earbuds offer a stylish design and a comfortable fit, with standout battery life and customer service. However, recurring connectivity issues and inconsistent sound quality may leave users frustrated. If seamless connectivity and noise cancelling are important features for you, it may be worth exploring other options like those from Sony, which users noted as having superior performance. These might still be a good fit for someone looking for good sound quality without ear isolation, especially for casual use.

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