TLDR Review: LG Washtower with Washer and Dryer
Pros
- •Compact, spacfficient design perfect for small laundry areas
- •Performs well with efficient washing and drying, reducing cycle times and water/soap use
- •Modern, fronoading look that boosts aesthetics
- •Easy to operate with straightforward controls
- •Offers SMS notifications to alert you when cycles are complete
- •Quiet operation, ideal for distractioree environments
- •Steam dry feature aids in disinfecting and tackling wrinkles
- •Connected app functions include cycle tracking and maintenance reminders
- •Capable of handling bulky items like blankets, unlike traditional compact units
- •Stable performance and consistent results over six months of use
Cons
- •No true smart management via app—only basic notification alerts, not remote control
- •Repair and warranty process has been a nightmare, with delays, damages, and unprofessional service; one unit’s drum cracked in 8 months
- •Packaging quality decline leads to recurring shipping damages, causing frustration
- •Cosmetic issues like paint peeling, discoloration, and rust appear after less than two years, with no resolution offered by customer service
- •Dryer sometimes fails to dry completely unless set to high, requiring additional air drying
- •Customer service has been unhelpful, dismissing cosmetic issues as minor and failing to deliver promised reimbursements
- •Swings from impressive performance to significant maintenance/clouds of frustration due to service woes, ultimately questioning LG’s reliability
Bottom Line
This LG Washtower delivers convenient, space-saving laundry with reliable performance and smart notifications. However, the recurring issues with warranty claims, shipping damages, and cosmetic defects raise red flags. If you’re drawn to its sleek look and basic app features, be prepared for potential frustration if problems arise. Given the history of customer dissatisfaction, especially with after-sales service, you might want to consider a more established brand with better post-purchase support before making the leap.
How we researched this
About this review: We pulled together findings from professional reviews and hundreds of user reviews, and cross-referenced them with ShopSavvy's pricing data from 107 retailers to give you the short version.
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