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ARRIS Surfboard SB6190-RB DOCSIS 3.0 Cable Modem - (Renewed) - White

TLDR Review: ARRIS Surfboard SB6190 Modem

By ShopSavvy Team

Published: February 17th, 2025

Pros

•Excellent value, offering a budgeriendly alternative to ISP rental modems.
•Compatible with Xfinity/Comcast, even if not on their recommended list.
•Easy setup process; essentially plund-play with minimal steps required.
•Ideal for higemand households, supporting multiple devices and 4K streaming.
•Successfully replaces older modems, with users noting significant speed improvements.
•Enhances online gaming experiences by removing NAT restrictions.
•Encourages cost savings by eliminating rental fees.
•Speed performance exceeds service bandwidth, ensuring efficient usage.
•Effective for streaming services like Disney+ and HBOMax without issues.
•Simple design, ideal for integration with existing mesh router setups.

Cons

•Frequent daily internet connection drops have been reported within 30 days of use.
•Customer service has been consistently described as poor and unhelpful.
•Initial troubleshooting required due to defective units.
•Modem tends to overheat, raising concerns about reliability.
•Specific issues with speed reduction over time, dropping as low as 7 Mbps.
•Known Intel Puma chipset issues not addressed by the manufacturer.
•Limited exchange policy at retailers like BestBuy; poor manufacturer exchange options.
•Technical support tends to blame ISPs for modeelated issues.

Bottom Line

While the ARRIS Surfboard SB6190-RB offers great value and is an excellent option for reducing rental fees, its track record of reliability and customer service issues should give potential buyers pause. If consistent performance and support are top priorities for you, consider exploring other models that don't have chipset-related issues. Overall, it can be a good choice for advanced users seeking a budget-friendly modem, but be prepared for potential troubleshooting and connectivity challenges.

Lowest at Amazon

$24.99 at Amazon

Lowest at any Popular Retailer

$14.03 at Bonanza

How we researched this

About this review: We pulled together findings from professional reviews and hundreds of user reviews, and cross-referenced them with ShopSavvy's pricing data from 8 retailers to give you the short version.