ARRIS (G36) - Cable Modem Router Combo - Fast DOCSIS 3.1 Multi-Gigabit WiFi 6 (AX3000), Approved for Comcast Xfinity, Cox, Spectrum & More, 1.2 Gbps Max Speeds , 4 OFDM Channels

TLDR Review: ARRIS G36 Modem Router Combo

Published: November 26th, 2024
Last Updated: December 21st, 2024

Pros

  • โ€ขEasy setup and straightforward connection for devices.
  • โ€ขOnce setup is complete, delivers reliable performance with minimal issues for some users.
  • โ€ขPositive previous experiences with ARRIS products influenced some purchases.
  • โ€ขNo issues reported with connection range or speed under normal usage conditions.

Cons

  • โ€ขThe 2.5G Ethernet port is unstable, causing frequent disconnections and connectivity issues.
  • โ€ขThe Surfboard app is glitchy, difficult to use, and often disrupts modem functionality.
  • โ€ขUsers experience frequent system crashes, dropped calls, and internet instability.
  • โ€ขTroubleshooting steps like modem resets and app reinstallation are ineffective.
  • โ€ขFrequent shutdowns and restarts are needed to maintain functionality.
  • โ€ขSecurity concerns with WPAersonal settings and poor app management for security configurations.
  • โ€ขUsers express dissatisfaction with customer service and warranty support.
  • โ€ขSuspected compatibility issues with Xfinity's gig service resulting in lower than expected speeds.
  • โ€ขUnresolved issues due to alleged firmware conflicts between Arris and Xfinity.

Bottom Line

The ARRIS G36 modem/router combo offers promising features on paper but is marred by significant connectivity issues, particularly with its 2.5G port and the accompanying Surfboard app. While setup might be straightforward, ongoing stability problems and poor customer service make it difficult to recommend. If multitasking or stable, high-speed connectivity is critical for your usage, you might want to consider alternative modem/router combos that offer better performance and support.

Lowest at Amazon
$160.30 at Amazon
Lowest at any Popular Retailer
$22.00 at Walmart

Where to Buy

Prices last updated: August 1st 2025 2:33 pm
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