Pros
- •Easy setup and straightforward connection for devices.
- •Once setup is complete, delivers reliable performance with minimal issues for some users.
- •Positive previous experiences with ARRIS products influenced some purchases.
- •No issues reported with connection range or speed under normal usage conditions.
Cons
- •The 2.5G Ethernet port is unstable, causing frequent disconnections and connectivity issues.
- •The Surfboard app is glitchy, difficult to use, and often disrupts modem functionality.
- •Users experience frequent system crashes, dropped calls, and internet instability.
- •Troubleshooting steps like modem resets and app reinstallation are ineffective.
- •Frequent shutdowns and restarts are needed to maintain functionality.
- •Security concerns with WPAersonal settings and poor app management for security configurations.
- •Users express dissatisfaction with customer service and warranty support.
- •Suspected compatibility issues with Xfinity's gig service resulting in lower than expected speeds.
- •Unresolved issues due to alleged firmware conflicts between Arris and Xfinity.
Bottom Line
The ARRIS G36 modem/router combo offers promising features on paper but is marred by significant connectivity issues, particularly with its 2.5G port and the accompanying Surfboard app. While setup might be straightforward, ongoing stability problems and poor customer service make it difficult to recommend. If multitasking or stable, high-speed connectivity is critical for your usage, you might want to consider alternative modem/router combos that offer better performance and support.
Lowest at Amazon
$160.30 at AmazonLowest at any Popular Retailer
$22.00 at WalmartWhere to Buy
Prices last updated: August 21st 2025 2:33 pm
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