What should I do if I have trouble setting up eSIM on the Pixel 10 Pro?

Watch This Product

Watch products with ShopSavvy for price drops, stock alerts, deals and more.

Ask Agent About This Product

eSIM problems are frustrating, but most have straightforward fixes.

First, check the basics:

Make sure you're on WiFi. eSIM setup downloads a profile from carrier servers. Verify your account is active and supports eSIM for Pixel.

Most common problem: old phone transfer

Your old device's eSIM must be completely removed first. Carriers won't let the same eSIM be active on two devices.

Old iPhone: Settings > Cellular > tap plan > Remove Cellular Plan Old Android: Settings > Network & internet > SIMs > Delete

Then start fresh on Pixel 10 Pro.

QR code issues:

Codes often expire. Get a fresh one from carrier app/website. Each code is usually single-use.

Activated but no service:

Turn on airplane mode for 30 seconds, then off. If still no service, restart the phone completely.

Carrier-specific tips:

• Verizon: May need customer service call for transfers
• AT&T: Store visit sometimes faster than app
• T-Mobile: App usually works, family plan transfers can be tricky

If nothing works:

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

This clears network configs without deleting apps/data. Then retry eSIM setup.

Still stuck? Call your carrier. Some issues need activation pushed from their end.

Get the Pixel 10 Pro and follow these tips for smooth eSIM setup.