Are these headphones good for phone calls?

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The Bose QuietComfort Ultra (2nd Gen) delivers solid phone call performance, with improved microphone quality over the 1st Gen model.

Call Performance Summary

| Environment | Call Quality | |-------------|--------------| | Quiet office/home | Excellent | | Coffee shop/open office | Very Good | | Busy street/transit | Good (some noise bleeds through) | | Very loud environments | Adequate |

Key Call Features

Improved Microphones: The multi-microphone array isolates your voice from background noise. Early users report "significantly better" mic quality than the 1st Gen—callers hear clearer, more natural voice reproduction.

ANC for Incoming Audio: Noise cancellation helps you hear the other person clearly, even in moderately noisy environments.

Multipoint Call Routing: With two devices connected simultaneously, incoming calls automatically route to your headphones regardless of which device is playing audio.

On-Ear Controls: Answer, end, and reject calls without reaching for your phone.

Aware Mode: Maintain environmental awareness during calls when needed.

Realistic Expectations

These are consumer wireless headphones designed primarily for music, not specialized communication headsets. Professional reviewers describe call quality as "capable" and "solid"—excellent for regular business calls and personal conversations.

Best for: Occasional to moderate call usage, work-from-home calls, personal calls

Less ideal for: Call center work, 6+ hours daily of continuous calls, extremely loud environments

The 2nd Gen's microphone improvements make these a notably better choice for calls than the original model.