Verdict
The Traeger Grills Pro 780 is praised for its customer service and ability to produce delicious smoked meats, making it a top contender for grill enthusiasts. However, significant structural shortcomings and temperature instability might challenge your patience. While customer support is commendable, these persistent issues could be deal-breakers for some. If you're looking for a reliable grill to enhance your culinary arsenal, this is worth considering, but be aware of potential design flaws.
- Top pro:
- Excellent customer service that provides responsive troubleshooting, live video assistance, and replacement parts at reasonable prices with free shipping.
- Top con:
- Poor lid construction with problematic hinges and screws that fail to handle the lid's weight, leading to issues within a year.
Pros
- •Excellent customer service that provides responsive troubleshooting, live video assistance, and replacement parts at reasonable prices with free shipping.
- •The grill excels at cooking smoked meats, producing high-quality steaks and chicken that are enjoyable, even for picky eaters.
- •Comes highly recommended for anyone in the market for a grill or smoker due to outstanding product and customer experience.
- •The Smart control panel and user-friendly app enhance the grilling experience by allowing easy connectivity.
- •Cleaning the grill is quick and painless, adding to the convenience factor.
- •The company's commitment is shown by replacing parts like the hopper box assembly free of charge.
Cons
- •Poor lid construction with problematic hinges and screws that fail to handle the lid's weight, leading to issues within a year.
- •Experiences with frequent flare-ups and fluctuating temperatures make the grilling process stressful.
- •Despite customer service efforts, ongoing unresolved issues have led to buyer disappointment and distrust in the brand.
- •Claims of 'superior structural construction' feel unsubstantiated due to ongoing structural issues.
- •Some assembly components, like the chimney cap bolt, suffer machining issues, though workaround solutions are available.
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How we researched this
About this review: it summarizes the professional reviews and customer ratings ShopSavvy collected for this product, alongside prices from 1 retailer in ShopSavvy's price data, most recently seen May 31, 2025.
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