Pros
- •Excellent customer service that provides responsive troubleshooting, live video assistance, and replacement parts at reasonable prices with free shipping.
- •The grill excels at cooking smoked meats, producing higuality steaks and chicken that are enjoyable, even for picky eaters.
- •Comes highly recommended for anyone in the market for a grill or smoker due to outstanding product and customer experience.
- •The Smart control panel and useriendly app enhance the grilling experience by allowing easy connectivity.
- •Cleaning the grill is quick and painless, adding to the convenience factor.
- •The company's commitment is shown by replacing parts like the hopper box assembly free of charge.
Cons
- •Poor lid construction with problematic hinges and screws that fail to handle the lid's weight, leading to issues within a year.
- •Experiences with frequent flarps and fluctuating temperatures make the grilling process stressful.
- •Despite customer service efforts, ongoing unresolved issues have led to buyer disappointment and distrust in the brand.
- •Claims of 'superior structural construction' feel unsubstantiated due to ongoing structural issues.
- •Some assembly components, like the chimney cap bolt, suffer machining issues, though workaround solutions are available.
Bottom Line
The Traeger Grills Pro 780 is praised for its customer service and ability to produce delicious smoked meats, making it a top contender for grill enthusiasts. However, significant structural shortcomings and temperature instability might challenge your patience. While customer support is commendable, these persistent issues could be deal-breakers for some. If you're looking for a reliable grill to enhance your culinary arsenal, this is worth considering, but be aware of potential design flaws.
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