Pros

  • The suitcase offers an appealing appearance with substantial packing space, easily accommodating long trips.
  • The color, style, and ease of motion of the suitcase are initially impressive.

Cons

  • Many reviews express concerns over the luggage being easily scratched and appearing worn after minimal use.
  • Users experienced disappointments with durability, including issues with the handle, lock, and zipper.
  • The setup of the lock is confusing due to pictorial instructions lacking text, and customer support for lock issues was poor.
  • Dimensions listed in the product specs can be misleading, causing confusion regarding the size.
  • The warranty process is noted to be complicated and ineffective, with customer support often unhelpful.

Bottom Line

The Samsonite Freeform Hardside 24-inch luggage, while praised initially for style and packing capacity, falls short in durability and reliability, with multiple reviews mentioning concerns about scratches and wear after limited use. Potential buyers may want to explore other brands that offer more robust options and reliable customer support. Consider buying this product only if it comes at a discount due to these reported issues.

Lowest at any Popular Retailer
$177.19 at Amazon
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