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TLDR Review: Primo Water Dispenser with Pet Station

Item: Primo Water Dispenser with Pet Station
Author: ShopSavvy

By ShopSavvy Team

Published: April 8th, 2025

Pros

•Provides filtered water for pets, which is a weliked concept.
•Pet watering station locks securely and remains stable even with pets or moving devices like Roombas.
•Water temperature is pleasantly cold, not excessively so.
•Convenient LED nightlight located at the top back for easy access at night.
•Suitable for large dogs, with a sizable dog bowl accommodating their water needs.
•Easier to use than countertop filtration systems, contributing to overall satisfaction.
•Allows customization with removable bowl, catering to various pet needs.
•Option to turn off hot or cold water when unnecessary for energy conservation.

Cons

•Known to leak water, causing mess on the floor.
•Concerns exist about sealing and water retention capabilities.
•Coupon book for exchanges/refills expired, with concerns about honoring them.
•Customer service responsiveness issues noted by users.
•Initially, functions well but prone to major water leakage after a few months.
•Persistent defective design in the pet station version leads to repeated replacements and refunds.
•Product continued to be sold despite acknowledgment of issues by the company.

Bottom Line

The Primo Easy Top Loading Water Dispenser with Pet Station is a convenient choice for pet owners who value filtered water and stability against pet interaction, especially for large dogs. However, the recurring leakage issues and lukewarm customer service raise serious concerns about reliability. Buyers should weigh these factors critically or consider alternative models without the pet station if the extra feature is non-essential.

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