TLDR Review: Napoleon Prestige 500 RSIB Grill
Published: March 30th, 2025
Pros
- •The grill performs excellently with high heat, and the infrared side burner locks in juices for perfectly seared steaks.
- •Featuring both side and back infrared burners and a charcoal tray, it offers enhanced versatility in cooking various dishes like steaks, burgers, and rotisserie chicken.
- •Constructed with higuality materials, the grill is well-engineered and designed to prevent rust with a full base.
- •The illuminated burner knobs are useful for grilling in low light conditions.
- •Expansive cooking area, suitable for entertaining mediuized gatherings, and allows for expanded cooking options with various attachments.
- •Simple and quick assembly, especially with video guidance.
- •Lifetime warranty offers confidence in durability, though some issues are noted.
Cons
- •Customer service experience is poor, marked by long hold times, unresponsiveness, and unresolved warranty claims.
- •Website issues complicate warranty claims and product registration for homeowners.
- •Concerns about product durability, with problems such as malfunctioning knobs, light, and cheap plastic components.
- •The regulator often fails to maintain a proper temperature, needing frequent resets during cooking.
- •Several customers received the product with missing or damaged parts, and slightly thin metal parts mean body and frame are not as sturdy as expected.
Bottom Line
The Napoleon Prestige 500 RSIB is loaded with features and offers excellent performance, particularly in its price range. However, potential buyers should be aware of reported customer service issues and some durability concerns. If you're looking for versatility and are willing to handle some initial complications, this grill can be an excellent investment.
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