TLDR Review: iRobot Roomba Combo j5+
Verdict
The Roomba Combo j5+ delivers outstanding cleaning power and convenient self-emptying—when it actually works. The problem? Multiple customers reported that refurbished units either arrived broken or stopped functioning after minimal use, and iRobot's customer service was so unhelpful that users couldn't even get replacement support. To make matters worse, the advertised Pet Owners Promise on Amazon isn't backed by iRobot, and Amazon's refurbished seller isn't officially recognized by the manufacturer, leaving you without proper warranty coverage. If you love this vacuum's features, spring for the new model from an authorized retailer where you'll get actual support if something goes wrong.
- Top pro:
- Strong customer satisfaction with many repeat purchases
- Top con:
- Some units arrive defective or fail shortly after use (won't charge, stops functioning)
Pros
- •Strong customer satisfaction with many repeat purchases
- •Intelligent home mapping (including multiple floors) with automatic setup
- •Automatically self-empties bin into enclosed bag for up to 60 days of debris
- •Delivers superior cleaning performance compared to previous Roomba models
- •Voice-controlled room-specific cleaning via Alexa integration
- •Runs on programmed schedules independently and returns to dock automatically
- •Effective mopping capability
- •Intelligently avoids area rugs during cleaning
- •Refurbished units perform equally to new models when functioning properly
Cons
- •Some units arrive defective or fail shortly after use (won't charge, stops functioning)
- •Difficult and unhelpful customer service when issues arise
- •Cannot navigate stairs
- •Gets stuck easily, causing rapid battery depletion
- •Very loud during automatic bin emptying
- •Missing brush and filter accessories compared to standard new model
- •Amazon refurbished seller not officially recognized by iRobot
- •Pet Owners Official Promise advertised on Amazon not actually backed by iRobot
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How we researched this
About this review: it summarizes the professional reviews and customer ratings ShopSavvy collected for this product, alongside prices from ShopSavvy's price data.
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