TLDR Review: FRIGIDAIRE Gallery EFIC255 Ice Maker
Verdict
The FRIGIDAIRE Gallery EFIC255 is a solid choice if you want authentic, chewable nugget ice fast and without a complicated hookup, especially for a household needing moderate daily ice. It wins points for great ice quality, easy-to-use features, and quiet operation, yet it shows signs of wear and functional hiccups starting around the 6-to-12-month mark. Customer service and warranty support are frustrating, so if you prioritize long-term durability and hassle-free support, you may want to consider alternative brands or prepare for some inconvenience. For a similar countertop nugget ice experience with potentially stronger reliability and user support, you might also explore other models on ShopSavvy.
- Top pro:
- Produces chewable, crunchy nugget ice quickly, with the first batch ready in about 10 minutes.
- Top con:
- Water shortage indicator often malfunctions or doesn't work as expected, leaving users unsure about when to refill.
Pros
- •Produces chewable, crunchy nugget ice quickly, with the first batch ready in about 10 minutes.
- •Consistently makes high-quality, dense ice that melts slower than typical sonic-style ice—perfect for ice chewers.
- •Offers a large ice bin capacity (3 lbs) and can produce up to 44 pounds of ice daily, suitable for moderate household use.
- •Features a built-in water reservoir, reducing the need for constant refills during high demand.
- •Operates quietly—comparable to a refrigerator—making it unobtrusive on the countertop.
- •Easy to clean and maintain, with a built-in self-cleaning mode that helps prevent bacteria build-up and maintains fresh-tasting ice.
- •Compact enough to fit under kitchen cabinets and has an attractive modern touch screen control panel.
- •Reliable performance reported in the first several months up to about a year, with many users successfully using tap water without issues.
- •Produces perfectly sized ice nuggets that break up easily and don’t harm teeth.
- •Includes useful accessories in the box: ice bin, scoop, and drip tray.
Cons
- •Water shortage indicator often malfunctions or doesn't work as expected, leaving users unsure about when to refill.
- •Some users report the machine stops making ice unexpectedly or slows down, sometimes needing frequent cleaning cycles to resume.
- •Gradual decline in performance after 6-12 months, with ice quality deteriorating to softer, shaved ice that melts faster.
- •Noise levels can increase over time, developing growling or mechanical sounds indicating potential compressor or internal issues.
- •Several users experienced failure of multiple front panel lights and power indicator lights within months.
- •Reports of rust formation and internal plastic fragments found in ice raise concerns about durability and safety.
- •Customer service is generally poor—difficult warranty claims, slow responses, and costly returns (shipping paid by the buyer).
- •Replacement or repair process is slow and frustrating, sometimes taking several months to resolve.
- •Extended warranty terms can be confusing and don't usually cover return shipping costs.
- •The machine is somewhat larger than expected, so measuring your countertop space carefully is important before purchasing.
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How we researched this
About this review: it summarizes the professional reviews and customer ratings ShopSavvy collected for this product, alongside prices from ShopSavvy's price data.
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