Pros

  • โ€ขExcellent performance reported after three months of use.
  • โ€ขModern, stylish design available in Silver Steel, Brushed Navy, and Forest Green.
  • โ€ขAI Optiwash effectively adjusts for different fabrics.
  • โ€ขLarge 5.3 cu. ft. capacity efficiently handles big loads.
  • โ€ขAuto Dispense system saves on detergent costs.
  • โ€ขOffers 25 specialized washing cycles, including Steam Sanitize.
  • โ€ขFeatures Wi connectivity and integration with Samsung SmartThings.
  • โ€ขEnergy Star Most Efficient rating ensures energy savings.

Cons

  • โ€ขNoeversible door limits placement options; not ADA compliant without a riser.
  • โ€ขSome cycles and options are available only through the SmartThings app.
  • โ€ขRough spin cycle, even on light settings, can cause issues.
  • โ€ขAI Optiwash settings are unchangeable, leading to user frustration.
  • โ€ขPoor customer service and slow warranty responses from Samsung.
  • โ€ขBalance issues with small loads leading to frequent errors.
  • โ€ขConcerns around the durability of internal components like concrete counterweights.
  • โ€ขReports of clothes having an unpleasant smell posash.
  • โ€ขReports of inefficient drying with the AI sensor on the dryer.
  • โ€ขExcessive detergent use by the Auto Dispense system without efficiently cleaning.

Bottom Line

The Samsung Bespoke 5.3 cu. ft. Front Load Washer impresses with its large capacity, AI-driven features, and energy efficiency. However, recurring issues with customer service, balance during spins, and unique smells from clothes suggest potential reliability concerns. Consequently, users might want to weigh these factors against its appealing modern design and tech functionality before purchasing.

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