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What is Copilot+ and do the AI features actually work?

By ShopSavvy Team

Published: March 23rd, 2026

2 min read

Last Updated: March 23rd, 2026

Microsoft Surface Pro 2-in-1 Laptop/Tablet (2024), Windows 11 Copilot+ PC, 13" Touchscreen OLED Display, Snapdragon X Elite (12 Core), 32GB RAM, 1TB Storage, Platinum Snapdragon X Elite (12 core) 32GB RAM, 1TB SSD 13" OLED Touchscreen Platinum

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Copilot+ is Microsoft's branding for AI-enabled Windows PCs, but current features are limited. The AI hardware is ready; the software ecosystem hasn't caught up.

What Makes a Copilot+ PC

The Surface Pro 11 includes:

Neural Processing Unit (NPU) in the Snapdragon X chip
Hardware for running AI tasks locally (on-device)
Access to exclusive Windows 11 AI features

AI Features That Work

| Feature | What It Does | Usefulness | |---------|--------------|------------| | Live Captions | Real-time captions for any audio/video | ★★★★★ | | Translation | 40+ languages to English, works offline | ★★★★☆ | | Studio Effects | Background blur, eye contact, auto-frame | ★★★☆☆ | | Cocreator | AI-assisted image generation in Paint | ★★☆☆☆ |

Live Captions is genuinely useful for accessibility and multilingual work—runs completely offline.

Studio Effects improve video calls across Teams, Zoom, and other apps.

What's Missing

Recall (Delayed Indefinitely): Microsoft's flagship feature—screenshot everything and search your history—was shelved due to privacy concerns. May never ship as originally designed.

Copilot Assistant: The main chatbot still runs in the cloud. The local NPU doesn't accelerate it—same experience as any Windows 11 PC.

Third-Party AI Apps: Most software hasn't been updated to use the NPU. AI tools run identically to other computers.

Honest Assessment

Current Copilot+ features are nice bonuses, not transformative capabilities. There's no killer app that justifies buying specifically for AI.

Should You Care?

Buy the Surface Pro 11 for:

Excellent OLED display
Outstanding battery life
Premium portability
Full Windows functionality

Don't buy specifically for AI because:

Current features are modest
Most AI still runs in the cloud
The ecosystem needs time to mature

Consider Copilot+ as future potential, not a primary purchase reason today.

How we researched this

Where this comes from: This answer is based on ShopSavvy's product database, real-time pricing from thousands of retailers, and a look at hundreds of user reviews to give you a well-rounded picture.