Sam's Club

Holiday extension

No

Restocking fee

None

Return shipping

Free return shipping

In-store returns

Yes

Receipt required

No

Final-sale categories

Gift cards, prepaid cards, and tickets, Custom/personalized items, Prescriptions and hearing aids (special rules)

100% satisfaction guarantee — most items returnable anytime with no time limit. Exceptions: Electronics (TVs, computers, cameras, drones): 90 days. Major appliances: 30 days. Cell phones and satellite service devices: 14 days. Membership fee is 100% refundable at any time.

Offers price matching

No

Sam's Club does not offer a traditional competitor price match policy. Value is delivered via everyday member pricing, Member's Mark private label, and Instant Savings promotions.

Free shipping threshold

$45

Standard delivery

3–5 days

Same-day delivery

Yes

Store pickup

Yes

International shipping

No

Club members get free shipping on orders $45+; Plus members ($110/yr) get free shipping on most orders with no minimum. Same-day delivery available in many markets; Plus members get free same-day delivery on qualifying orders.

Apple Pay (online)

Yes

Apple Pay (in-store)

Yes

Google Pay

Yes

PayPal

No

Buy Now, Pay Later

No

Store credit card

Yes

Gift cards

Yes

Program name

Sam's Club Membership

Free to join

No

Annual cost

$50/yr

Earning rate

Plus members ($110/yr) earn 2% Sam's Cash on eligible purchases, capped at $500/yr

Tier benefits

Club ($50/yr): basic membership, in-club shopping, samsclub.com access, Plus ($110/yr): 2% Sam's Cash (capped at $500/yr), free shipping on most items, early shopping hours, free select generic prescriptions at Sam's pharmacy, optical and hearing aid discounts, Free Scan & Go checkout via mobile app, Curbside pickup at no extra cost, Fuel savings at Sam's Club gas stations, Tire & battery center services

Membership required to shop (Club $50/yr or Plus $110/yr). Membership is 100% refundable at any time under the satisfaction guarantee.

Live chat

24/7

Phone support

Member service phone support available daily with extended hours

Email support

Yes

Avg. response time

Phone under 15 minutes typical; email within 24 hours

Fake sales frequency

low

Strikethrough honesty

accurate

Dynamic pricing used

No

Sam's Club's Instant Savings program applies real discounts off everyday member prices, and Member's Mark private label provides stable everyday pricing rather than manufactured 'sale' cycles. Strikethrough pricing generally reflects the true prior member price; Instant Savings are clearly labeled with savings amounts and end dates. Prices are set club-wide and do not vary by individual user session.

Sells customer data

No

Targeted advertising

Yes

Account required to shop

Yes

Better Business Bureau

B

Legal name

Sam's West, Inc.

Parent company

Walmart Inc. (NYSE: WMT)

Headquarters

Bentonville, Arkansas, USA

Founded

1983

Ticker

NYSE: WMT

Website

https://www.samsclub.com