Quill.com
Quill.com is a Staples-owned office-supply retailer with consistently strong fundamentals: an A+ BBB rating, 4.5/5 on Trustpilot, free 30-day returns with prepaid labels, and a multi-competitor price match for Rewards+ members. The biggest weak spot is privacy posture — the policy explicitly discloses sale/sharing of personal information for cross-context behavioral advertising — and a Sitejabber score of 2.6/5 indicates a meaningful pocket of dissatisfied buyers behind the otherwise positive aggregate.
Return Policy
A-- Return window
- 30 days
- Holiday extension
- No
- Restocking fee
- None disclosed
- Return shipping
- Free (prepaid shipping label provided by Quill)
- In-store returns
- No
- Receipt required
- No
- Final-sale categories
- Technology and business machines (14-day window), Opened software, Opened/expired ink & toner
Most products returnable within 30 days. Computers, laptops, notebooks, tablets and other technology have a shorter 14-day window. Returns initiated online get a free prepaid label.
Price Matching
B- Offers price matching
- Yes
- Competitors matched
- Staples.com, Amazon.com (shipped & sold by Amazon), Officedepot.com, Costco.com, Samsclub.com, Homedepot.com, Walmart.com
- Exclusions
- 3rd-party marketplaces, In-store prices, Bid / bid pricing, Membership pricing, Special / limited-time / limited-quantity promotions
- Post-purchase adjustment window
- 7 days
- How to request
- Call 800-437-1281 to verify with a representative; Rewards+ members can submit online from Order History within 7 days for a QuillCASH refund of the difference.
Standard customers can match ink & toner against Staples.com, Amazon.com (1P) and Officedepot.com. Rewards+ members get an expanded list (adds Costco, Sam's Club, Home Depot, Walmart) and a 7-day post-purchase adjustment paid in QuillCASH. Limit 5 price matches per month for Rewards+.
Shipping
B+- Free shipping threshold
- $45
- Standard delivery
- 1–3 days
- Same-day delivery
- No
- Store pickup
- No
- International shipping
- No
Free shipping on orders $45+ (regular customers); $7.99 small-order handling fee under $45. Rewards+ members get free shipping with no minimum. All ink & toner orders ship free regardless of order size. Heavy-item fee $12.75, oversized-item fee $2.75. Ships only within contiguous 48 US states for free shipping.
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- No
- Google Pay
- No
- PayPal
- Yes
- Buy Now, Pay Later
- Zip
- Store credit card
- No
- Gift cards
- No
Loyalty Program
B+- Program name
- Quill Rewards (free) / Quill Rewards+ (paid premium tier)
- Free to join
- Yes
- Earning rate
- 1 point per $1 of qualifying merchandise; Rewards+ members earn 10% more points per dollar
- Tier benefits
- Earn and redeem points for QuillCASH and reward items, Rewards+ adds 5% off everyday prices, Rewards+ adds 5% off best-priced paper, Rewards+ adds free shipping with no minimum, Rewards+ adds member-only deals and expanded price-match list
Free tier: points expire if no purchase activity in 60 days. Rewards+ is a separate paid premium tier with the richer benefits.
Customer Service
- Live chat
- Mon-Fri 7AM-7PM CST
- Phone support
- Mon-Fri 7AM-8PM CST (800-982-3400)
- Email support
- Yes
- Avg. response time
- Email replies next business day
Pricing Transparency
B+- Fake sales frequency
- unknown
- Strikethrough honesty
- unknown
- Dynamic pricing used
- No
No public reporting, litigation, or consumer-advocacy coverage found alleging fake sales, deceptive strikethrough pricing, or dynamic pricing at Quill.com. Quill operates a B2B-leaning office-supply catalog model rather than dynamic-pricing retail.
Privacy & Data Practices
- Sells customer data
- Yes
- Targeted advertising
- Yes
- Account required to shop
- No
- 2020: Parent company Staples disclosed a data breach exposing limited Staples.com order data (names, addresses, emails, phone numbers, last 4 of credit card, order details) after a VPN exploit. No Quill-specific breach disclosed.
- 2023: Parent company Staples experienced a cyberattack that disrupted online ordering for several days; no confirmed customer-data exposure tied to Quill.com.
Third-Party Trust Ratings
- Trustpilot
- 4.5 / 5 (2,392 reviews)
- Better Business Bureau
- A+ · Accredited
- Sitejabber
- 2.6 / 5
Company
- Legal name
- Quill Corporation
- Parent company
- Staples Inc.
- Headquarters
- Lincolnshire, Illinois, USA
- Founded
- 1956
- Ticker
- private
- Website
- https://www.quill.com
ShopSavvy Price Data
- Products tracked
- 17,483
Sources
- https://en.wikipedia.org/wiki/Quill_Corporation
- https://www.quill.com/free-online-returns/cbi/100.cshtml
- https://www.quill.com/content/index/help/order-payments/returns/
- https://www.quill.com/quill-guarantees/cbi/96.cshtml
- https://www.quill.com/content/index/help/guarantee.cshtml
- https://www.quill.com/content/index/help/warranties-guarantees/quill-promises-guarantees/
- https://www.quill.com/shipping-order-policies/cbi/101.cshtml
- https://www.quill.com/content/index/help/shipping-policy.cshtml
- https://www.quill.com/pointsprogram
- https://www.quill.com/quillplusenrollment/joinnow
- https://www.quill.com/content/index/help/promotions/quillcash-rewards/
- https://www.quill.com/content/index/help/contact-us/
- https://www.quill.com/content/index/help/security-privacy/privacy-policy/
- https://www.quill.com/content/index/help/order-payments/payment-information/
- https://zip.co/us/store/quill
- https://www.trustpilot.com/review/www.quill.com
- https://www.bbb.org/us/il/lincolnshire/profile/office-supplies/quillcom-0654-948
- https://www.smartcustomer.com/reviews/quill.com
- https://quill.knoji.com/
- https://www.bleepingcomputer.com/news/security/staples-discloses-data-breach-exposing-customer-info/
- https://www.cybersecuritydive.com/news/staples-cyberattack-cyber-week/701287/
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