OWC (Other World Computing)
OWC (Other World Computing) is a specialist Apple-upgrade retailer with a 30-day return window, restocking fees, and no price-match guarantee. Shipping and a free rewards program are strengths, but third-party review scores (Sitejabber 1.7/5) and the absence of a price match drag the overall grade down. Privacy posture is solid — OWC explicitly does not sell personal information.
Return Policy
C+- Return window
- 30 days
- Holiday extension
- No
- Restocking fee
- 5% on unopened Apple products (max $25); 15% on general items or opened Apple products; up to 25% on altered-condition items
- Return shipping
- Paid by customer (OWC may cover DOA/defective within 15 days at its discretion, Continental US only)
- In-store returns
- No
- Receipt required
- Yes
- Final-sale categories
- Items without valid serial numbers, Products used for cryptocurrency mining, Mail-in rebate items, Consumables, Digital downloads, Physically damaged goods
Replacement requests must be made within 30 days; product must be received within 40 days. Hard drives get an extended 90-day replacement policy.
Price Matching
F- Offers price matching
- No
OWC does not publish a price-match guarantee. No documented competitor-matching policy on macsales.com or owc.com.
Shipping
B+- Free shipping threshold
- $99
- Standard delivery
- 2–5 days
- Same-day delivery
- Yes
- Store pickup
- No
- International shipping
- Yes
Free shipping on orders $99+ to 48 contiguous US states. Same-day ship on most orders placed Mon-Fri by 7:30 PM CT, Sat by 3:30 PM CT. International discounted rates start at $2.99.
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- No
- Google Pay
- No
- PayPal
- Yes
- Buy Now, Pay Later
- No
- Store credit card
- No
- Gift cards
- Yes
Loyalty Program
B+- Program name
- OWC Rewards
- Free to join
- Yes
- Earning rate
- Points per dollar spent, redeemable on future purchases
- Tier benefits
- Earn reward points on purchases, Member-only deals and special offers, Birthday discount coupon (~10-15% off), Newsletter-exclusive promos
Free rewards program tied to macsales.com account; earning rate not publicly disclosed in specific percentage terms.
Customer Service
- Live chat
- 24/7 for customer service; Mon-Fri 8AM-6PM CT for tech/sales chat
- Phone support
- 1-800-275-4576 (US); +1-815-338-8685 (International)
- Email support
- Yes
- Avg. response time
- Phone/chat support Mon-Fri 8AM-8PM CT; Sat 9AM-4PM CT
Pricing Transparency
B+- Fake sales frequency
- unknown
- Strikethrough honesty
- unknown
- Dynamic pricing used
- No
OWC runs frequent promos and specials. No public evidence of inflated strikethroughs or dynamic pricing, but not independently audited.
Privacy & Data Practices
- Sells customer data
- No
- Targeted advertising
- Yes
- Account required to shop
- No
Third-Party Trust Ratings
- Better Business Bureau
- Not disclosed on accessible pages · Accredited
- Sitejabber
- 1.7 / 5
Company
- Legal name
- Other World Computing, Inc.
- Headquarters
- Woodstock, Illinois, USA
- Founded
- 1988
- Annual revenue
- $0.1B
- Employees
- 137
- Website
- https://www.owc.com
ShopSavvy Price Data
- Products tracked
- 85
Sources
- https://en.wikipedia.org/wiki/Other_World_Computing
- https://eshop.macsales.com/support/return-policy
- https://eshop.macsales.com/shop/shipping
- https://eshop.macsales.com/Service/privacy
- https://www.owc.com/privacy-policy
- https://www.bbb.org/us/il/woodstock/profile/computer-parts/owc-0654-27003159
- https://www.sitejabber.com/reviews/macsales.com
- https://www.trustpilot.com/review/www.macsales.com
- https://eshop.macsales.com/Service/contact
- https://www.owc.com/news/owc-now-accepts-paypal-for-online-sales