Office Depot
Office Depot (The ODP Corporation, acquired by Atlas Holdings in December 2025) earns strong grades for its 90-day return window, broad price-match program covering Amazon/Walmart/Target/Best Buy/Staples, $35 free-shipping threshold with store pickup, and free 2%-back Rewards program. Trust ratings are a tale of two stories: BBB A+ accredited at the corporate level, but Trustpilot sits at 1.8/5 over 712 reviews reflecting recurring customer-service and fulfillment complaints, plus a history of data exposures and the 2019 $35M PC Health Check FTC settlement.
Return Policy
A- Return window
- 90 days
- Holiday extension
- Unknown
- Restocking fee
- May apply to opened technology and special-order items
- In-store returns
- Yes
- Receipt required
- Yes
Most items returnable within 90 days; electronics/furniture within 14 days; ink & toner within 30 days. Office Depot/OfficeMax private-label (excluding ink/toner) returnable anytime. Without receipt, refund issued as a Return Card at lowest 90-day price.
Price Matching
A- Offers price matching
- Yes
- Competitors matched
- Staples, Target, Walmart, Best Buy, Amazon
- How to request
- Show competitor ad to associate in store, or call (800) 463-3768 for online orders. Match only available at time of purchase.
For copy/custom printing, only matches FedEx Office or UPS Store prices.
Shipping
A-- Free shipping threshold
- $35
- Standard delivery
- 3–5 days
- Same-day delivery
- Unknown
- Store pickup
- Yes
- International shipping
- No
Free standard 3-5 day shipping on $35+. Free next-business-day and 2-business-day on $45+. Rewards VIP members get free 2-day or 3-5 day with no minimum. Under threshold: $5.95-$9.95.
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- Unknown
- Google Pay
- Unknown
- PayPal
- Yes
- Buy Now, Pay Later
- No
- Store credit card
- Yes
- Gift cards
- Yes
Loyalty Program
A- Program name
- Office Depot OfficeMax Rewards
- Free to join
- Yes
- Earning rate
- 2% back in rewards on most purchases; 5% back on ink/toner/paper/print for VIP
- Tier benefits
- 2% back on most purchases, $2 bonus for recycling ink/toner cartridges (up to 10/month), $2 bonus per approved product review (up to 3/month), VIP status at $500 annual spend, VIP: 5% back on ink, toner, paper, print services, VIP: Free 2-business-day delivery
Reward certificates expire 60 days after issuance.
Customer Service
- Phone support
- 1-800-463-3768
- Email support
- Yes
Pricing Transparency
B+- Fake sales frequency
- unknown
- Strikethrough honesty
- unknown
- Dynamic pricing used
- No
Office Depot runs frequent promotional pricing and coupon codes; limited public analysis of strikethrough honesty. Prices generally stable across web and in-store.
Privacy & Data Practices
- Sells customer data
- No
- Targeted advertising
- Yes
- Account required to shop
- No
- 2019: Office Depot and Support.com paid $35M FTC settlement over PC Health Check scam falsely telling customers their PCs had malware (scam ran 2009-2016).
- 2021: Office Depot Europe exposed ~974,000 customer records via unprotected Elasticsearch DB, including names, addresses, phone numbers, order histories, hashed passwords.
- 2025: ODP Corporation subsidiary CompuCom hit by malware attack; company expects over $20M in related costs.
Third-Party Trust Ratings
- Trustpilot
- 1.8 / 5 (712 reviews)
- Better Business Bureau
- A+ · Accredited
- Apple App Store
- 4.8 / 5
Company
- Legal name
- The ODP Corporation
- Parent company
- Atlas Holdings
- Headquarters
- Boca Raton, Florida, USA
- Founded
- 1986
- Ticker
- ODP
- Annual revenue
- $7.0B
- Employees
- 19,000
- Website
- https://www.officedepot.com
ShopSavvy Price Data
- Products tracked
- 24,986
Sources
- https://en.wikipedia.org/wiki/The_ODP_Corporation
- https://help.officedepot.com/app/answers/detail/a_id/6847/~/return-policy
- https://www.officedepot.com/l/help/price-match
- https://help.officedepot.com/app/answers/detail/a_id/6882/~/how-can-i-get-free-delivery
- https://www.officedepot.com/l/help/privacy-statement
- https://help.officedepot.com/app/answers/detail/a_id/7511/~/is-the-rewards-program-free-to-join-and-what-are-the-benefits
- https://www.trustpilot.com/review/www.officedepot.com
- https://www.bbb.org/us/fl/boca-raton/profile/office-supplies/office-depot-inc-0633-7786
- https://apps.apple.com/us/app/office-depot-rewards-deals/id382457983
- https://play.google.com/store/apps/details?id=com.officedepot.mobile.ui
- https://securitydiscovery.com/office-depot-exposed-customer-records-online/
- https://www.bleepingcomputer.com/news/security/office-depot-pays-25-million-to-settle-deceptive-tech-support-lawsuit/
- https://www.retaildive.com/news/office-depot-parent-expects-over-20m-loss-due-to-malware-attack/597544/
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