Macy's

Return window

30 days

Holiday extension

Yes

Restocking fee

None for most items; mattresses have a restocking fee.

Return shipping

Free return shipping label available via My Account / Order Details for most items.

In-store returns

Yes

Receipt required

No

Final-sale categories

Gourmet food and wine, Personalized/monogrammed items, Lighting fixtures that have been hardwired, Area rugs marked as Final Sale, Tech/Electronics past shorter return window, Designer brands with shorter return windows

Standard 30-day return window. Many categories have shorter windows: small electrics/personal care (10 days), tech/electronics (14 days with original packaging), designer handbags/premium brands (14 days). Free return shipping via prepaid label for most online orders, in-store returns at any Macy's location.

Offers price matching

Yes

Competitors matched

Amazon.com, Bestbuy.com, Bloomingdales.com, Costco.com, HomeDepot.com, JCPenney.com, Kohls.com, Lowes.com, Nordstrom.com, Target.com, Walmart.com, Wayfair.com

Exclusions

Clearance, closeout, or liquidation prices, Going-out-of-business sales, Door-busters and limited-time flash sales, Items sold by third-party marketplace sellers, Items with a lower price due to a coupon, promotional code, or rebate, Items that require purchasing a service or membership, Open-box, used, refurbished, or damaged items, Pricing errors, Cosmetics, fragrances, and fine jewelry

Post-purchase adjustment window

10 days

How to request

Contact Customer Service at 1-800-289-6229 or via live chat within 10 days of purchase with proof of the competitor's lower price.

Macy's Price Match Policy matches prices at the time of purchase and up to 10 days after on in-stock identical items from a defined list of qualifying competitors. Does not match Macy's Backstage or Marketplace sellers.

Free shipping threshold

$25

Standard delivery

3–6 days

Same-day delivery

Yes

Store pickup

Yes

International shipping

Yes

Free standard shipping on orders $25+. Same-day delivery available in select metros for an additional fee (free for Platinum Star Rewards members on qualifying orders). Free in-store and curbside pickup at most Macy's locations. Ships internationally to 100+ countries via Borderfree/Global-e.

Apple Pay (online)

Yes

Apple Pay (in-store)

Yes

Google Pay

Yes

PayPal

Yes

Buy Now, Pay Later

Klarna, Afterpay, Affirm

Store credit card

Yes

Gift cards

Yes

Program name

Macy's Star Rewards

Free to join

Yes

Earning rate

1% back in Star Money on most purchases for non-cardmembers (Bronze); cardmembers earn 2%-5% depending on tier.

Tier benefits

Bronze (non-cardmember): 1% back in Star Money, birthday surprise, Silver (cardmember, <$500/yr): 2% back, 25% off first-day purchases, Gold (cardmember, $500-$1,199/yr): 3% back, free shipping with no minimum, Platinum (cardmember, $1,200+/yr): 5% back, free shipping with no minimum, free same-day delivery on qualifying orders, Star Passes and bonus Star Money events, Access to cardmember-exclusive sales and early access events

Star Rewards is free to join. The 4-tier structure rewards cardmembers more heavily; non-cardmembers stay at Bronze. Star Money is redeemable in $10 increments on future purchases.

Live chat

Available via macys.com Help Center

Phone support

1-800-289-6229

Email support

Yes

Avg. response time

Live chat typically <5 minutes; email responses within 24-48 hours

Fake sales frequency

high

Strikethrough honesty

inflated

Dynamic pricing used

No

Macy's is a frequent subject of deceptive-pricing lawsuits. In 2014, California AG's office sued Macy's over inflated 'regular prices.' The Los Angeles County DA settled with Macy's in 2019 for $1.5M over 'phantom markdown' / inflated reference pricing. Multiple ongoing class actions cite Macy's 'was/now' strike-through prices as reference prices items were rarely or never actually sold at.

Sells customer data

Yes

Targeted advertising

Yes

Account required to shop

No

Trustpilot

1.6 / 5 (4,800 reviews)

Better Business Bureau

A+

Sitejabber

2.6 / 5

Knoji

4.4 / 5

Apple App Store

4.8 / 5

Google Play

4.7 / 5

Legal name

Macy's, Inc.

Headquarters

New York, New York

Founded

1858

Ticker

NYSE: M

Annual revenue

$23.1B

Employees

85,000

Website

https://www.macys.com