Mac of All Trades
Mac of All Trades is a long-running (since 1995) Tampa-based refurbished Apple specialist with strong shipping (free Economy on all US orders, international available) and an A+ BBB rating, accredited since 2001. The biggest weaknesses are a tight 30-day return window with restocking fees, no live phone support (chat-only, weekday business hours), a Trustpilot score of 2.7 from a small review pool, and the Rewards Program shut down in July 2024.
Return Policy
B-- Return window
- 30 days
- Holiday extension
- No
- Restocking fee
- 10% restocking fee on returns for refund; 15% on factory-sealed products once opened
- Return shipping
- Customer responsible for international return shipping; domestic terms not explicitly free
- In-store returns
- No
- Receipt required
- Unknown
- Final-sale categories
- media drives, products with physical damage or liquid contact
Returns must be requested within 30 days of original order. Software issues and missing/altered user data are not covered. No holiday extension advertised.
Price Matching
C- Offers price matching
- Yes
- How to request
- Contact customer support to request price match; reportedly will match competitor and beat by $5
PriceMatch guarantee documented in third-party reviews; specific competitors and exclusions not formally published.
Shipping
A- Free shipping threshold
- Always free
- Standard delivery
- 2–5 days
- Same-day delivery
- No
- Store pickup
- No
- International shipping
- Yes
Free Economy shipping on all orders to the contiguous United States with no minimum. Economy orders ship within 2 business days; non-Economy orders ship same day if placed before 2:30pm ET. International orders ship within 3 business days.
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- No
- Google Pay
- Unknown
- PayPal
- Unknown
- Buy Now, Pay Later
- Affirm, Klarna
- Store credit card
- No
- Gift cards
- Unknown
Loyalty Program
N/A- Program name
- Rewards Program (closed)
- Free to join
- Yes
The Mac of All Trades Rewards Program closed on July 31, 2024. No active loyalty program at this time.
Customer Service
- Live chat
- 9-5 ET Mon-Fri
- Phone support
- none
- Email support
- Yes
- Avg. response time
- Aim to reply within a few hours; all messages addressed within one business day
Pricing Transparency
B+- Fake sales frequency
- unknown
- Strikethrough honesty
- unknown
- Dynamic pricing used
- No
No reporting found on inflated strikethrough pricing or fake-sale tactics specific to Mac of All Trades. Refurbished pricing tied to product condition; no evidence of dynamic pricing.
Privacy & Data Practices
- Sells customer data
- No
- Targeted advertising
- Yes
- Account required to shop
- No
Third-Party Trust Ratings
- Trustpilot
- 2.7 / 5 (13 reviews)
- Better Business Bureau
- A+ · Accredited
- Sitejabber
- 2.0 / 5
Company
- Legal name
- mac of all trades
- Headquarters
- Tampa, FL (since 2004; originally founded in Atlanta, GA)
- Founded
- 1995
- Employees
- 40
ShopSavvy Price Data
- Products tracked
- 337
Sources
- https://www.macofalltrades.com/
- https://www.macofalltrades.com/about-us/
- https://www.macofalltrades.com/shipping-policy/
- https://www.macofalltrades.com/contact-us/
- https://www.macofalltrades.com/privacy-policy/
- https://return-policy.org/mac-of-all-trades-return-policy
- https://macofalltrades.reamaze.com/kb/payment-and-billing
- https://macofalltrades.reamaze.com/kb/my-account/what-are-the-terms-of-your-rewards-program
- https://macofalltrades.reamaze.com/kb/returns-and-warranty
- https://www.trustpilot.com/review/www.macofalltrades.com
- https://www.bbb.org/us/fl/tampa/profile/used-computers/mac-of-all-trades-0653-90009020
- https://www.bbb.org/west-florida/business-reviews/used-computers/mac-of-all-trades-in-tampa-fl-90009020/bbb-accreditation
- https://www.sitejabber.com/reviews/macofalltrades.com
- https://www.smartcustomer.com/reviews/macofalltrades.com
- https://www.resellerratings.com/store/Mac_of_All_Trades
- https://www.gadgetgone.com/blog/mac-of-all-trades-2022-review/
- https://www.linkedin.com/company/mac-of-all-trades
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