Focus Camera
Focus Camera is a family-owned photo/video/audio retailer founded in Brooklyn in 1966, with BBB A+ accreditation and a Trustpilot score of 3.4/5. Free shipping on most items, same-day fulfillment, and two retail locations offset a 30-day return window with several final-sale exclusions and informal (case-by-case) price matching. Overall a solid specialty retailer, strongest on shipping, weakest on price-match formality.
Return Policy
B- Return window
- 30 days
- Holiday extension
- Yes
- Restocking fee
- 15% on items under $35; 15% on refused large TVs; up to 30% on opened DJI products
- Return shipping
- Free for items over $50; customer pays for items $49.99 and under
- In-store returns
- No
- Receipt required
- Unknown
- Final-sale categories
- Shaving/personal care (NY Health Dept.), Opened printer toner, Air conditioners, Interactive whiteboards, Items with cut UPC codes, Gift cards, Opened large TVs (37"+), DJI products after 14 days or if opened
Damage claims must be reported within 48 hours; online return process only via Account Page.
Price Matching
C+- Offers price matching
- Yes
- Exclusions
- Unauthorized vendors
- Post-purchase adjustment window
- 30 days
- How to request
- Contact customer service (case-by-case basis)
No formal price-match guarantee; handled on a case-by-case basis within 30 days of purchase.
Shipping
A-- Free shipping threshold
- Always free
- Standard delivery
- 1–5 days
- Same-day delivery
- Yes
- Store pickup
- Yes
- International shipping
- No
Free shipping on thousands of items in continental USA. Same-day shipping for orders placed and verified by 1 PM EST Mon-Thu or 11 AM EST Fri. Alaska/Hawaii via USPS 14-21 days with no free shipping. No shipping to international or US territories. Two retail locations in Brooklyn, NY and Lakewood, NJ.
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- Unknown
- Google Pay
- Yes
- PayPal
- Yes
- Buy Now, Pay Later
- Affirm
- Store credit card
- No
- Gift cards
- Yes
Loyalty Program
N/A- Free to join
- Unknown
No customer loyalty program. Student/educator discounts up to 20% on select items.
Customer Service
- Phone support
- 1-800-221-0828
- Email support
- Yes
Pricing Transparency
B+- Fake sales frequency
- unknown
- Strikethrough honesty
- unknown
- Dynamic pricing used
- No
No public data on strikethrough accuracy or fake sale cadence; no evidence of dynamic pricing.
Privacy & Data Practices
- Sells customer data
- No
- Targeted advertising
- Yes
- Account required to shop
- Unknown
Third-Party Trust Ratings
- Trustpilot
- 3.4 / 5 (554 reviews)
- Better Business Bureau
- A+ · Accredited
- Sitejabber
- 3.6 / 5
Company
- Legal name
- Focus Camera, LLC
- Headquarters
- Brooklyn, NY
- Founded
- 1966
- Website
- https://www.focuscamera.com
ShopSavvy Price Data
- Products tracked
- 2,931
Sources
- https://www.focuscamera.com/about-us
- https://www.focuscamera.com/return-policy
- https://focuscamera.com/policies/shipping-policy
- https://www.focuscamera.com/faq
- https://focuscamera.com/pages/payments
- https://www.focuscamera.com/privacy-policy
- https://www.trustpilot.com/review/www.focuscamera.com
- https://www.bbb.org/us/ny/brooklyn/profile/photography-equipment/focus-camera-llc-0121-2754
- https://www.sitejabber.com/reviews/focuscamera.com
Footer 1
Get ShopSavvy
Subscribe for Updates
Get the latest news, and updates on ShopSavvy. You'll be glad you did!