Buy Wines Online
Buy Wines Online is a long-running direct-to-consumer wine retailer (25+ years) with a reliable Trustpilot reputation (4.2/5 from 132 reviews) and a generous, free-to-join loyalty program offering up to 3% cashback. Its biggest weaknesses are a strict 30-day return window with customer-paid return shipping and undisclosed restocking fees, plus no published price matching policy, which together pull the overall grade down to a C+.
Return Policy
C- Return window
- 30 days
- Holiday extension
- No
- Restocking fee
- Return and restocking fees may apply (amount not disclosed)
- Return shipping
- Customer arranges and pays return shipping; only damaged/incorrect items are exchanged at no extra shipping cost
- In-store returns
- No
- Receipt required
- Unknown
No refunds after 30 days. Shipping fees are non-refundable. Damaged or incorrect items must be reported within 30 days for exchange.
Price Matching
F- Offers price matching
- No
No price matching policy is published on the retailer's site (FAQ, shipping policy, or terms).
Shipping
B- Standard delivery
- 1–6 days
- Same-day delivery
- No
- Store pickup
- Yes
- International shipping
- No
Shipping rate is calculated by destination and bottle count (no flat free-shipping threshold). Roughly $16 for 1 bottle scaling up to ~$30 for 15 bottles. Adult signature (21+) required. Does not ship to AL, MI, MS, UT, HI, AK or PO Boxes. UPS-hold pickup available within 5 days of arrival.
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- Unknown
- Google Pay
- Yes
- PayPal
- No
- Buy Now, Pay Later
- No
- Store credit card
- No
- Gift cards
- No
Loyalty Program
A-- Program name
- BuyWinesOnline Loyalty Program
- Free to join
- Yes
- Earning rate
- Points per $1 spent; up to 3% cashback on eligible purchases
- Tier benefits
- Exclusive promotions, Limited-time member offers, Cashback up to 3%
Loyalty page exists at /pages/loyalty-page; specific point conversion rate not publicly itemized.
Customer Service
- Live chat
- unknown
- Phone support
- 800-233-7472, Mon-Fri 8:30 AM - 5:00 PM CST
- Email support
- Yes
- Avg. response time
- unknown
Pricing Transparency
B+- Fake sales frequency
- unknown
- Strikethrough honesty
- unknown
- Dynamic pricing used
- No
No third-party reporting on fake-sale or strikethrough-pricing concerns at BuyWinesOnline.com. Pricing appears to be set list-price plus periodic % off promotions; no evidence of dynamic algorithmic pricing.
Privacy & Data Practices
- Sells customer data
- No
- Targeted advertising
- Yes
- Account required to shop
- No
Third-Party Trust Ratings
- Trustpilot
- 4.2 / 5 (132 reviews)
- Knoji
- 2.7 / 5
Company
- Legal name
- Buy Wines Online
ShopSavvy Price Data
- Products tracked
- 1,138
- Price drops (last 12 months)
- 0
- Real sale events / year
- 0
Sources
- https://www.buywinesonline.com
- https://buywinesonline.com/pages/about-us
- https://buywinesonline.com/pages/contact-us
- https://buywinesonline.com/pages/shipping-policy
- https://buywinesonline.com/pages/faq
- https://buywinesonline.com/pages/loyalty-page
- https://buywinesonline.com/policies/privacy-policy
- https://www.trustpilot.com/review/buywinesonline.com
- https://buywinesonline.knoji.com/
- https://www.bbb.org/us/fl/lakeland/profile/online-shopping/wine-online-delivery-0733-90716901
- https://www.minty.com/s/buywinesonline.com
Footer 1
Get ShopSavvy
Subscribe for Updates
Get the latest news, and updates on ShopSavvy. You'll be glad you did!