BJ's Wholesale Club
BJ's Wholesale Club earns strong marks for its very generous 1-year return window on most merchandise, robust membership benefits (2% cash back, same-day delivery), and broadly supported payment methods including Apple Pay and PayPal. Its biggest weakness is a strikingly low 1.8/5 Trustpilot score alongside a narrow price-match policy limited to TVs from a handful of competitors. Mobile app experience (4.8 iOS / 4.6 Google Play) is markedly better than the web-shopping reputation.
Return Policy
A+- Return window
- 365 days
- Holiday extension
- Unknown
- In-store returns
- Yes
- Receipt required
- No
Most general merchandise returnable within 1 year with receipt or packing slip. Electronics (TVs, computers, patio sets, home theater) limited to 90 days. Laptops and tablets 14 days. Damaged electronics must be reported within 14 days. EBT-purchased items 90 days. Returns without a receipt accepted at discretion with government ID.
Price Matching
B- Offers price matching
- Yes
- Competitors matched
- Amazon, Best Buy, BrandsMart USA, Costco, Microcenter, P.C. Richard
- Exclusions
- third-party sellers on competitor sites, daily or hourly sales, business-to-business pricing, financing offers, clearance, liquidation, refurbished, open box, gift card offers
- How to request
- Price match requests for TVs only, must be made on the day of purchase either on BJs.com or in-club.
Price matching is limited to televisions only. Other product categories are not price matched. Request must occur same-day as purchase.
Shipping
A-- Free shipping threshold
- $50
- Standard delivery
- 3–7 days
- Same-day delivery
- Yes
- Store pickup
- Yes
- International shipping
- No
Standard delivery fee starts at $9.99. Club+ primary members receive 2 free same-day deliveries on eligible orders $50+. Same-Day Select add-on membership $100/year for unlimited same-day. Curbside pickup within 2 hours available. Same-day availability is limited to ZIP codes within 15-20 miles of a club.
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- Yes
- Google Pay
- Yes
- PayPal
- Yes
- Buy Now, Pay Later
- No
- Store credit card
- Yes
- Gift cards
- Yes
Loyalty Program
A-- Program name
- BJ's Membership (Club Card / Club+ / Business / Business+)
- Free to join
- No
- Annual cost
- $55/yr
- Earning rate
- 2% cash back on most purchases for Club+ members
- Tier benefits
- Member-only club pricing, 2% cash back (Club+), Free same-day deliveries on $50+ orders (Club+), Discounted fuel at BJ's Gas, Free household member, Savings on BJ's Tire Center services
Inner Circle $55/year. Club+ $110/year adds 2% cash back and same-day delivery perks. Business and Business+ tiers available for commercial members.
Customer Service
- Live chat
- 9-7 ET Mon-Fri, 9-6 ET Sat, 12-6 ET Sun
- Phone support
- 1-800-257-2582 (general), 1-866-425-7932 (online orders); 9-7 ET Mon-Fri, 9-6 ET Sat, 12-6 ET Sun
- Email support
- Yes
Pricing Transparency
B+- Fake sales frequency
- unknown
- Strikethrough honesty
- unknown
- Dynamic pricing used
- No
Prior class-action litigation alleged sales-tax calculation based on original (pre-discount) prices. No widely-reported evidence of inflated strikethrough prices or fake-sale patterns. Pricing model is everyday low prices for members rather than promotional strikethrough.
Privacy & Data Practices
- Sells customer data
- Yes
- Targeted advertising
- Yes
- Account required to shop
- Yes
- 2004: Disclosed security breach of over 40,000 credit/debit card numbers; FTC complaint resulted in 20-year consent order requiring outside security audits. Unencrypted cardholder data was retained and accessed via insecure wireless networks.
Third-Party Trust Ratings
- Trustpilot
- 1.8 / 5 (? reviews)
- Better Business Bureau
- NR
- Apple App Store
- 4.8 / 5
- Google Play
- 4.6 / 5
Company
- Legal name
- BJ's Wholesale Club Holdings, Inc.
- Headquarters
- Marlborough, Massachusetts, USA
- Founded
- 1984
- Ticker
- NYSE: BJ
- Annual revenue
- $20.5B
- Employees
- 33,000
- Website
- https://www.bjs.com
ShopSavvy Price Data
- Products tracked
- 5,991
Sources
- https://en.wikipedia.org/wiki/BJ%27s_Wholesale_Club
- https://www.bjs.com/info/returns/
- https://help.bjs.com/hc/en-us/articles/26709991567892-What-is-the-BJs-com-refund-policy
- https://www.bjs.com/info/price-match/
- https://help.bjs.com/hc/en-us/articles/42245701186836-BJs-TV-Price-Match-Guarantee
- https://www.bjs.com/about/ordering/same-day-delivery/
- https://www.bjs.com/about/ordering/same-day-select/
- https://help.bjs.com/hc/en-us/articles/26889714580500-What-is-Same-Day-Select
- https://www.bjs.com/membership/
- https://www.bjs.com/membership/club/
- https://help.bjs.com/hc/en-us/articles/26784870642836-How-can-I-pay-for-my-order
- https://newsroom.bjs.com/press-releases/news-details/2025/Shopping-at-BJs-Wholesale-Club-Is-More-Convenient-Than-Ever-with-Tap--Pay-at-all-BJs-Gas-Locations/default.aspx
- https://www.bjs.com/info/privacy-policy/
- https://www.ftc.gov/news-events/news/press-releases/2005/06/bjs-wholesale-club-settles-ftc-charges
- https://www.informationweek.com/it-leadership/bj-s-wholesale-club-settles-ftc-data-protection-complaint
- https://www.trustpilot.com/review/www.bjs.com
- https://www.bbb.org/us/ma/marlborough/profile/buying-clubs/bjs-wholesale-club-inc-0021-4201
- https://apps.apple.com/us/app/bjs-wholesale-club/id1287596508
- https://play.google.com/store/apps/details?id=com.brandingbrand.reactnative.and.bjs
- https://gethuman.com/phone-number/BJ-s-Wholesale-Club
- https://www.elliott.org/company-contacts/bjs-wholesale-club/
- https://www.turnpikelaw.com/florida-appeals-court-stops-consumer-led-class-action-against-bjs-wholesale-club/
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