B&H Photo Video

Return window

30 days

Holiday extension

Yes

Restocking fee

None on most items; some special-order or pro items may incur fees

Return shipping

Free return shipping via prepaid label for most returns

In-store returns

Yes

Receipt required

Yes

Final-sale categories

Opened software, Opened consumables (film, ink, paper, batteries, memory cards once opened), Used items, Special-order items, Underwater/dive equipment that has been wet, Items missing original packaging or accessories

30-day return window from date of receipt. Items must be in original condition with all packaging, manuals, and accessories. NYC SuperStore accepts in-person returns. Generally praised in the photo community for fair, consistent return handling.

Offers price matching

Yes

Competitors matched

Adorama, Best Buy, Crutchfield, Other authorized dealers of the same brand

Exclusions

Marketplace sellers, Auction sites, Amazon third-party sellers, Membership/club pricing, Rebates, coupons, or promotional bundle pricing, Used, refurbished, or open-box items, Items out of stock at the competitor, Limited-quantity or doorbuster deals

Post-purchase adjustment window

7 days

How to request

Contact B&H via Live Chat, phone, or email with a link to the competing authorized dealer's advertised price. Reviewed case-by-case.

B&H Price Match is limited to authorized dealers of the manufacturer, which excludes many lower-priced resellers. Post-purchase price adjustments accepted within roughly a week of purchase.

Free shipping threshold

$49

Standard delivery

3–7 days

Same-day delivery

Yes

Store pickup

Yes

International shipping

Yes

Free standard shipping on orders $49+ within the contiguous US. Same-day delivery available in NYC metro area for qualifying orders. In-store pickup at the NYC SuperStore. International shipping to 200+ countries with duties/taxes calculated upfront. Orders do not ship on Saturdays or major Jewish holidays due to ownership's religious observance.

Apple Pay (online)

Yes

Apple Pay (in-store)

Yes

Google Pay

Yes

PayPal

Yes

Buy Now, Pay Later

Affirm

Store credit card

Yes

Gift cards

Yes

Program name

B&H Payboo Rewards Card

Free to join

Yes

Earning rate

Instant rebate equal to sales tax paid (effectively ~8.875% back in NY) as a statement credit on qualifying purchases

Tier benefits

Instant sales-tax-equivalent rebate on qualifying purchases, Special financing offers on larger purchases, No annual fee, Exclusive cardholder promotions

B&H does not run a traditional points-based consumer loyalty program. Instead, the Payboo store credit card delivers a rebate equivalent to the sales tax on each qualifying purchase. Highly valuable given NY's 8.875% sales tax.

Live chat

M-F during business hours

Phone support

1-800-606-6969

Email support

Yes

Avg. response time

Live chat and phone responses typically within minutes during operating hours; email within 1 business day. Closed Saturdays and Jewish holidays.

Fake sales frequency

low

Strikethrough honesty

accurate

Dynamic pricing used

No

B&H is widely regarded as one of the most transparent electronics retailers. Strikethrough pricing reflects genuine manufacturer MSRP or recent street prices, promotional sales have clear start/end dates, and pricing does not vary by user profile or browsing history. MAP pricing sometimes obscures true discounts (requires 'add to cart to see price'), but this is a manufacturer constraint.

Sells customer data

No

Targeted advertising

Yes

Account required to shop

No

Trustpilot

4.2 / 5 (2,800 reviews)

Better Business Bureau

A+ · Accredited

Sitejabber

4.1 / 5

Knoji

4.6 / 5

Apple App Store

4.8 / 5

Google Play

4.6 / 5

Legal name

B & H Foto & Electronics Corp.

Headquarters

420 Ninth Avenue, New York, NY 10001

Founded

1973

Annual revenue

$2.5B

Employees

2,500

Website

https://www.bhphotovideo.com