Abt Electronics
Abt Electronics is a highly-regarded, family-owned Illinois retailer (founded 1936) with an A+ BBB rating, Torch Award for Marketplace Ethics, and a reputation for strong customer service. The shopping experience earns a B+ overall — standout shipping (free $35+, same-day in-region), a solid 30-day price match covering Amazon and Costco, and honest pricing practices, partially offset by a tight 15-day return window on major appliances, 15% restocking fees on electronics, and no formal consumer loyalty program.
Return Policy
B-- Return window
- 30 days
- Holiday extension
- Unknown
- Restocking fee
- 15% on opened GPS, unlocked cell phones, tablets, laptops, and desktop computers
- Return shipping
- Customer typically pays return shipping on certain merchandise
- In-store returns
- Yes
- Receipt required
- Unknown
- Final-sale categories
- Major appliances must be returned within 15 days, Sunglasses and watches within 5 days
Major appliances (refrigerators, washers, dryers, ranges) have a reduced 15-day window. Sunglasses and watches have a 5-day return window.
Price Matching
B-- Offers price matching
- Yes
- Competitors matched
- Amazon, Costco
- Exclusions
- parts, in-store only items, limited quantities, specials
- Post-purchase adjustment window
- 30 days
- How to request
- Contact Abt customer service with a link or reference to the competitor's lower advertised price within 30 days of purchase
One-time price match within 30 days of purchase. Extended 30-day post-purchase adjustment window is notably longer than typical retailers.
Shipping
A-- Free shipping threshold
- $35
- Standard delivery
- 3–10 days
- Same-day delivery
- Yes
- Store pickup
- Yes
- International shipping
- No
Free shipping on orders $35+ within the continental US (excluding HI, AK, PR). Same-day delivery available in the Chicago area. Single Glenview, IL retail location for in-store pickup.
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- Unknown
- Google Pay
- Yes
- PayPal
- Yes
- Buy Now, Pay Later
- Affirm, PayPal Credit
- Store credit card
- Yes
- Gift cards
- Yes
Loyalty Program
N/A- Free to join
- Unknown
No formal free consumer points-based loyalty program confirmed. Abt Card members receive exclusive financing promotions via Synchrony.
Customer Service
- Phone support
- 1-800-860-3577
- Email support
- Yes
Pricing Transparency
B+- Fake sales frequency
- unknown
- Strikethrough honesty
- unknown
- Dynamic pricing used
- No
No widely-reported complaints about fake sales or inflated strikethrough prices; Abt is generally considered a straightforward, single-location family-owned retailer without the dynamic pricing typical of mega-retailers.
Privacy & Data Practices
- Sells customer data
- Unknown
- Targeted advertising
- Unknown
- Account required to shop
- No
- 2024: $2.8M class action settlement for alleged Illinois BIPA violations related to employee biometric (finger/hand/palm) timekeeping scans collected 2014-2019 — an employee privacy case, not a customer data breach.
Third-Party Trust Ratings
- Trustpilot
- 3.6 / 5 (470 reviews)
- Better Business Bureau
- A+ · Accredited
- Sitejabber
- 2.1 / 5
Company
- Legal name
- Abt Electronics, Inc.
- Headquarters
- Glenview, Illinois, U.S.
- Founded
- 1936
- Annual revenue
- $0.4B
- Employees
- 1,650
- Website
- https://www.abt.com
ShopSavvy Price Data
- Products tracked
- 8,026
Sources
- https://en.wikipedia.org/wiki/Abt_Electronics
- https://www.abt.com/help/abt-return-policy
- https://www.abt.com/help/price-match-guarantee
- https://www.abt.com/help/shipping-and-delivery
- https://www.abt.com/help/payment-options
- https://www.trustpilot.com/review/www.abt.com
- https://www.bbb.org/us/il/glenview/profile/major-appliance-dealers/abt-electronics-appliances-0654-254
- https://www.sitejabber.com/reviews/abt.com
- https://www.claimdepot.com/settlements/abt-electronics-bipa-settlement
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