1-800-PetMeds

Return window

90 days

Holiday extension

No

Return shipping

Customer pays return shipping unless the return is due to a PetMeds error (incorrect or damaged item), in which case PetMeds covers the cost.

In-store returns

No

Receipt required

No

Final-sale categories

Prescription medications, Vaccines, Refrigerated items, Compound medications, Drop-shipped items

Non-prescription items: full refund within 90 days of receipt. Prescription medications: prorated refund may be offered up to 30 days after shipping. Damaged/incorrect items must be reported within 72 hours of delivery.

Offers price matching

Yes

Competitors matched

Any NABP-accredited online pet pharmacy in the United States

Exclusions

Non-NABP-accredited pharmacies, Non-US pharmacies, Products not FDA/EPA approved for US sale, Non-identical products, Price-matched items are not eligible for additional special offers

How to request

Place your order, then contact customer service (1-800-738-6337 / customerservice@1800petmeds.com / fax 1-800-380-9555) with the competitor's pricing information. Total price (including shipping/handling) is what's compared.

Match is restricted to a single class of competitors (NABP-accredited US online pharmacies), not arbitrary retailers like Amazon, Walmart, or Chewy.

Free shipping threshold

$49

Standard delivery

3–5 days

Same-day delivery

No

Store pickup

No

International shipping

No

Standard shipping FREE on orders over $49 (excludes refrigerated items), $6.99 below threshold. Priority (2-4 days): $8.99 over $49, $19.99 under. Overnight: flat $24.99. Orders after 3pm EST ship the next day; prescriptions need 1-2 extra days for vet approval.

Apple Pay (online)

Yes

Apple Pay (in-store)

No

Google Pay

Yes

PayPal

Yes

Buy Now, Pay Later

Sezzle, Zip

Store credit card

No

Gift cards

No

Program name

PetMeds Rewards

Free to join

Yes

Earning rate

1 point per $1 spent; 250 points = $5 loyalty credit (effective ~2% back). Points expire 1 year after the 250-point threshold is reached.

Tier benefits

Automatic enrollment for all shoppers, $5 loyalty credit at every 250-point threshold, AutoShip 5% recurring discount (often combined with promotional offers up to 35% off first order), Free vet video consults while enrolled in AutoShip

Single-tier program; AutoShip discount stacks with rewards program.

Live chat

Available during customer-care hours (Mon-Fri 8am-7pm ET, Sat 9am-5:30pm ET, closed Sundays)

Phone support

1-800-738-6337, Mon-Fri 8am-7pm ET, Sat 9am-5:30pm ET, closed Sundays

Email support

Yes

Avg. response time

No published SLA; site notes 'Due to unusually high call volumes, we are experiencing longer wait times.' Trustpilot reports the company replies to ~87% of negative reviews within 48 hours.

Fake sales frequency

high

Strikethrough honesty

inflated

Dynamic pricing used

No

PetMeds is the subject of an active class-action lawsuit (Bird v. PetMed Express, N.D.N.Y., 2025) alleging that 'from 2009 to June 2024, PetMeds offered discounts on all of its products, all of the time' and that crossed-out 'regular' prices are 'a total fiction' that the company never actually charged for sustained periods, in alleged violation of federal false-reference-pricing rules.

Sells customer data

No

Targeted advertising

Yes

Account required to shop

No

Trustpilot

4.1 / 5 (573 reviews)

Better Business Bureau

A+ · Accredited

Sitejabber

1.9 / 5

Knoji

4.3 / 5

Apple App Store

4.9 / 5

Google Play

3.0 / 5

Legal name

PetMed Express, Inc.

Headquarters

Delray Beach, Florida, USA

Founded

1996

Ticker

NASDAQ: PETS

Annual revenue

$0.2B

Employees

212

Website

https://www.1800petmeds.com

Products tracked

3,781

Price drops (last 12 months)

0

Real sale events / year

0