Something acting weird with your WF-1000XM5? A reset often fixes it. There are two options: a quick soft reset that keeps your settings, or the full factory reset that wipes everything clean.
Try the Soft Reset First
This is the "turn it off and on again" of earbuds. It clears temporary glitches without losing your settings or paired devices.
Here's how:
- Put both earbuds in the case
- Leave the lid open
- Wait 30 seconds (yes, actually wait)
- Close the lid
- Wait 10 more seconds
- Open and take the earbuds out
Nine times out of ten, this fixes random issues like one earbud going silent, weird connection drops, or touch controls not responding.
When You Need the Full Factory Reset
If the soft reset didn't work, or if you're selling your earbuds, it's time for the factory reset. Fair warning: this erases EVERYTHING. All your paired devices, all your custom settings, everything the earbuds have learned. You're starting completely fresh.
How to do it:
- Put both earbuds in the case
- Keep the lid open (important!)
- Find the button on the back of the case
- Press and hold it for about 20 seconds
- You'll see the LED flash white
- Let go and you're done
After this, the earbuds forget every device they've ever been paired with. When you take them out of the case, they automatically go into pairing mode like they just came out of the box.
Re-Pairing Is Easy
After a factory reset, just:
- Remove the earbuds from the case
- They'll be in pairing mode automatically
- Go to Bluetooth settings on your phone
- Tap "WF-1000XM5" when it shows up
- Enter 0000 if it asks for a code
Which Reset for Which Problem?
Soft reset fixes:
- One earbud randomly stopped working
- Audio cutting in and out
- Touch controls acting weird
- Earbuds won't charge
Factory reset fixes:
- Soft reset didn't help
- Can't pair with any device
- Switching to a new phone and having issues
- You're selling or giving away the earbuds
Pro tip: always try the soft reset first. Factory resetting means you'll spend the next 10 minutes redoing all your settings in the app.
We may earn a commission when you buy through these links, at no extra cost to you. How ShopSavvy makes money
How we researched this
Where this comes from: this answer draws on the product's published specifications and the reviews ShopSavvy collected for it, alongside prices from 5 retailers in ShopSavvy's price data, most recently seen Nov 4, 2024.
đMore About Sony WF-1000XM5 Earbuds
Where to Buy
| Retailer | Price | Last seen | Buy |
|---|---|---|---|
| $248.00 | Sep 10, 2024 may have changed | ||
| $249.99 | Nov 4, 2024 may have changed | ||
| $249.99 | Nov 4, 2024 may have changed | ||
| $298.00 | Oct 2, 2024 may have changed | ||
| $299.99 | Nov 4, 2024 may have changed |
Considering the Sony WF-1000XM5 Earbuds?
Here's our "TLDR" Review
Download ShopSavvy App
Compare prices across tens of thousands of stores, set price alerts, watch for deals by keyword, and much more.
Install ShopSavvy Browser Extension
Compare and track prices automatically while you shop online at thousands of websites.
More Answers
If you're still curious about the Sony WF-1000XM5 Earbuds, here are some other answers you might find interesting:
- What is DSEE Extreme on the Sony WF-1000XM5?
DSEE Extreme is one of those features that sounds like marketing fluff but actually works. It's Sony's audio upscaling tech that makes compressed music (like...
- What Bluetooth codecs does the Sony WF-1000XM5 support?
The WF-1000XM5 supports multiple Bluetooth audio codecs, and which one you're using makes a real difference in sound quality. Here's the breakdown. Every...
- How do I customize the touch controls on the Sony WF-1000XM5?
The WF-1000XM5 has touch controls on both earbuds, and you can customize exactly what each tap, double-tap, triple-tap, and hold does. The defaults are fine...
- Are the Sony WF-1000XM5 waterproof?
Short answer: water-resistant, not waterproof. The WF-1000XM5 has an IPX4 rating, which means they can handle sweat and splashes, but don't go swimming with...
- Why won't my Sony WF-1000XM5 connect to my phone?
Earbuds that won't connect are annoying. Let's fix it. Most WF-1000XM5 connection issues are simple to resolve once you know what to try. Before you start...
- What ear tip size should I use with the Sony WF-1000XM5?
Ear tip size seems like a small thing, but it makes a huge difference with the WF-1000XM5. Wrong size = weak bass, poor ANC, and earbuds that won't stay put....
- How do the Sony WF-1000XM5 compare to AirPods Pro 2?
This is probably the most common question in the premium earbud world: Sony WF-1000XM5 or AirPods Pro 2? Both are fantastic. The "right" choice depends on what...
- Are the Sony WF-1000XM5 good for sleeping or airplane travel?
Thinking of using your WF-1000XM5 for a long flight or even sleeping? Let me break down what to actually expect. The WF-1000XM5 is one of the best things you...
- Can I use only one Sony WF-1000XM5 earbud at a time?
Yes! You can absolutely use just one WF-1000XM5 earbud at a time. Just grab one from the case, leave the other inside, and you're good to go. There are...
- How does Adaptive Sound Control work on the Sony WF-1000XM5?
Adaptive Sound Control is basically your earbuds getting smarter over time. Instead of constantly fiddling with noise cancellation settings, the WF-1000XM5...
Alternatives to Consider
If the Sony WF-1000XM5 Earbuds doesn't quite fit your needs, here are some other options to consider:
Bose QuietComfort Ultra Earbuds
The Bose QuietComfort Ultra Earbuds excel in noise canceling, providing an immersive listening experience. Equipped with advanced spatial audio technology, they enhance the auditory experience, perfect for those seeking to block out surrounding noise while enjoying their music.
Apple AirPods Pro 2
For those in the Apple ecosystem, the AirPods Pro 2 offer seamless compatibility with features like USB-C charging and excellent iOS integration. The upgraded noise cancellation and immersive audio capabilities rival the WF-1000XM5, making them an appealing alternative.
Sennheiser Momentum True Wireless 4
The Sennheiser Momentum True Wireless 4 offers a premium audio experience with a balanced sound profile, perfect for audiophiles. Boasting slightly longer battery life and advanced connectivity options like aptX Lossless support, these earbuds provide features that are ideal for those seeking both quality and versatility.
Anker Soundcore Liberty 4 NC
Anker's Soundcore Liberty 4 NC earbuds offer robust active noise cancellation and excellent sound quality at a more budget-friendly price. They include USB-C charging and a comfortable fit, making them an excellent choice for folks who want effective noise-canceling without breaking the bank.
