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TLDR Review: Ocado

By ShopSavvy Team

Published: March 21st, 2026

Pros

•The app is easy to use with a generally good and intuitive layout for shopping.
•Onlick add-to-order feature makes adding items fast and simple.
•You can switch devices mirder without losing your basket contents, which is convenient.
•Backs up orders on the associated website reliably.
•Offers convenient onour delivery slots with reliable timing and proactive communication if there are delays.
•Rarely experiences ouf-stock issues or substitutions.
•The website showcases a very extensive product range that many users find superior to other supermarkets.
•Sends helpful reminders via text about upcoming deliveries, keeping users welnformed.

Cons

•The app suddenly stopped working after an update, with users unable to connect to the server despite multiple troubleshooting attempts.
•Reinstalling and checking network settings do not fix the connectivity issues.
•The app can connect to the server for downloads but fails to launch or function properly.
•The filter options are too numerous and overwhelming, making it difficult to find what you need.
•The onlick remove feature is missing and is sorely missed by users for easier order editing.
•Required an extra step of editing the order once before the onlick add feature worked correctly.
•The app feels outdated and no longer functional, with a new version having a different icon and not yet available for Kindle users.
•Delivery slots sometimes get cancelled or prices raised during peak times like Christmas week, frustrating loyal customers.

Bottom Line

Ocado offers a strong online grocery shopping experience with a broad product range, reliable and convenient delivery options, and handy features like device switching mid-order and text reminders. However, recent app stability issues after updates and a cumbersome filtering system may annoy users who rely heavily on the app itself. If you primarily shop through the website and value extensive product choice and dependable delivery, Ocado remains a solid pick. But if app reliability and a smoother filtering experience are must-haves for you, it might be worth waiting for updates or exploring other supermarket apps with better app stability.

How we researched this

About this review: We pulled together findings from professional reviews and hundreds of user reviews, and cross-referenced them with ShopSavvy's pricing data from thousands of retailers to give you the short version.

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