Pros

  • โ€ขHigh quality, comparable to previous models owned for a decade.
  • โ€ขFunctions effectively and meets expectations.
  • โ€ขHiguality performance suitable for oversized garage doors.
  • โ€ขProvides excellent value for money.
  • โ€ขEverything was in excellent condition and functioned perfectly.

Cons

  • โ€ขProduct failed within 5 months of use.
  • โ€ขWarranty service was unhelpful and frustrating.
  • โ€ขCustomer support redirected through multiple phone numbers without offering assistance.
  • โ€ขDisappointed in the product quality, leading to replacement with a different brand.
  • โ€ขStrong reluctance to purchase Craftsman products in the future.

Bottom Line

The Craftsman 1/2 hp Chain Drive Garage Door Opener offers high-quality performance and excellent value, especially appreciated by users with oversized garage doors. However, there are significant concerns about its durability and less-than-ideal customer support experiences. If long-term reliability is a priority, consider potential alternatives or improvements in Craftsman's warranty service.

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