Walmart

Return window

90 days

Holiday extension

Yes

Restocking fee

No restocking fee from Walmart/WFS; some Marketplace sellers may charge up to 20% on luxury goods, major appliances, and heavy furniture.

Return shipping

Free for most items sold and shipped by Walmart or WFS.

In-store returns

Yes

Receipt required

No

Final-sale categories

prescription medications and devices, diabetic supplies, firearms and ammunition, airsoft and air guns, BB guns, crossbows, pepper spray and bear spray, pregnancy/ovulation/COVID-19 tests and home diagnostic kits, opened breast pumps and home hygiene medical equipment, sex toys

Most items 90 days; Marketplace (third-party seller) items typically 30 days. Returns without a receipt require valid government-issued photo ID.

Offers price matching

Yes

Competitors matched

Walmart.com (in-store only)

Exclusions

competitor retailer prices, Walmart.com price drops after purchase, Marketplace seller prices, prices at other Walmart stores or Neighborhood Markets, Walmart.com does not price-match any external sources

How to request

Ask the Walmart store manager on duty at checkout or customer service in a U.S. Walmart store; store manager has final decision. Walmart.com does not offer price matching.

Walmart discontinued its Savings Catcher competitor ad-match program in 2019. Current policy only allows in-store matches to Walmart.com's price on the identical item.

Free shipping threshold

$35

Standard delivery

3–5 days

Same-day delivery

Yes

Store pickup

Yes

International shipping

No

Free 2-day shipping on qualifying items with $35 minimum. Walmart+ members get free shipping with no minimum plus free next-day and 2-day shipping. Same-day delivery with $35 minimum (free for Walmart+); Express delivery (under 2 hours) available for fee. Store pickup free.

Apple Pay (online)

No

Apple Pay (in-store)

No

Google Pay

No

PayPal

Yes

Buy Now, Pay Later

Affirm

Store credit card

Yes

Gift cards

Yes

Program name

Walmart+

Free to join

No

Annual cost

$98/yr

Earning rate

No points-based earning; benefits-based membership

Tier benefits

Free shipping with no order minimum, Free same-day delivery on $35+ orders (grocery and Rx), Member-exclusive gas/fuel savings at participating stations, Free Paramount+ Essential or Peacock Premium streaming (member's choice), Early access to special deals, Mobile Scan & Go in-store checkout

$98/year or $12.95/month. 30-day free trial. Discounted tiers: Walmart+ Assist ($49/year) for SNAP/WIC/Medicaid recipients; Walmart+ Student ($49/year).

Live chat

24/7

Phone support

24/7

Email support

Yes

Avg. response time

~2 min average hold on phone; chat connects within minutes

Fake sales frequency

moderate

Strikethrough honesty

mixed

Dynamic pricing used

No

Active class-action lawsuit (Kahn v. Walmart, revived by federal appeals court July 2024) alleges shelf prices differ from checkout prices by 10-15% on a meaningful share of items. Sonoma County DA previously settled scanner-overcharge/false-advertising case. Walmart is rolling out electronic shelf labels to 2,300 stores (all US stores targeted by end of 2026) but publicly denies intent to use ESLs for surge pricing.

Sells customer data

Yes

Targeted advertising

Yes

Account required to shop

No

Trustpilot

1.7 / 5 (12,131 reviews)

Better Business Bureau

A+ · Accredited

Sitejabber

2.6 / 5

Apple App Store

4.8 / 5

Google Play

4.7 / 5

Legal name

Walmart Inc.

Headquarters

Bentonville, Arkansas, USA

Founded

1962

Ticker

WMT

Annual revenue

$713.2B

Employees

2,100,000

Website

https://www.walmart.com