Something not working right with your QuietComfort Ultra Earbuds 2nd Gen? Before you panic, try a reset. It fixes most earbud weirdness.
The Quick Fix (Soft Reset)
For everyday glitches—connection hiccups, controls acting up, random audio issues—try this first:
- Put both earbuds in the case
- Close the lid
- Wait 5 seconds
- Open the lid
That's it. Your settings and paired devices stay intact. The earbuds just restart fresh.
The Nuclear Option (Factory Reset)
When the soft reset doesn't cut it, here's the full factory reset:
- Earbuds in case, lid closed
- Wait 30 seconds (I know, it feels long)
- Open the lid
- Hold the case button for 25 seconds straight
- Watch for: white blink → blue pulse → lights off
- Now do that two more times (yes, three times total)
After the third round, your earbuds are back to factory fresh. All your paired devices? Gone. You're starting from scratch.
After a Factory Reset
You'll need to:
- Re-pair with your phone like it's brand new
- Set things up again in the Bose app
- CustomTune will recalibrate automatically when you put them in
When Each Reset Makes Sense
Try soft reset for:
- Connection drops here and there
- Touch controls being finicky
- Momentary audio weirdness
Go factory reset for:
- Can't connect at all anymore
- One earbud completely dead
- Giving them to someone else
- Nothing else has worked
Still Broken?
Clean the charging contacts (both on earbuds and inside the case), check for firmware updates in the app, and if nothing works, contact Bose support. Your serial number is in the app under Settings → Support → Technical Info.
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