RadioShack
RadioShack today is a small online-only operation under Unicomer Group (post two bankruptcies and the 2020 REV acquisition) with a ~500-SKU catalog at radioshack.com. Decent shipping (free over $40, 1-7 days) and broad payment-method support are offset by a weak return policy (customer pays return shipping, no holiday extension), no published price match, and notably poor third-party reviews (Trustpilot 1.9/5, BBB B-, Sitejabber 2.5/5). ShopSavvy tracks 185 RadioShack products with effectively zero recent price drops, reflecting a low-velocity, low-discount catalog.
Return Policy
C+- Return window
- 30 days
- Holiday extension
- Unknown
- Return shipping
- Customer pays return shipping (RadioShack covers the cost of the FIRST return up to 10 lbs only); RadioShack does not refund original shipping charges
- In-store returns
- No
- Receipt required
- Yes
- Final-sale categories
- Items marked 'Final Sale'
30 days from delivery. RMA number required before returning. Refunds processed in 7-10 business days, then 5-10 business days for the bank. Returns shipped to RadioShack USA LLC, Returns Dept., 2107 Eastview Pkwy, Conyers, GA 30013. Online-only operator — no first-party in-store returns (independent authorized dealers may set their own policies).
Price Matching
F- Offers price matching
- No
Current radioshack.com customer policies do not advertise a price match guarantee. (Historical 2014-era price-match policy referenced in trade press applied to the legacy brick-and-mortar chain that has since been through two bankruptcies; not in force on today's e-commerce site.)
Shipping
B- Free shipping threshold
- $40
- Standard delivery
- 1–7 days
- Same-day delivery
- No
- Store pickup
- No
- International shipping
- No
Flat $6.99 shipping for orders under $40; free standard shipping at $40+. Delivery 1-7 business days. Ships only to residential addresses in the contiguous United States; no PO Boxes. No curbside or in-store pickup. Digital downloads, gift cards, special orders, and specialty items excluded from free shipping.
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- Unknown
- Google Pay
- Yes
- PayPal
- Yes
- Buy Now, Pay Later
- No
- Store credit card
- No
- Gift cards
- Yes
Loyalty Program
N/A- Free to join
- Unknown
No formal points-based loyalty program documented on radioshack.com policy pages. Newsletter signup grants a one-time 10% discount; account benefits page advertises 'Exclusive Deals, Feedback Rewards, Faster Checkout' but no structured tier/earning rules are published.
Customer Service
- Live chat
- none
- Phone support
- 1-844-44-SHACK (hours not published)
- Email support
- Yes
- Avg. response time
- Refunds 5-10 business days bank-side after 2-3 business day initial processing
Pricing Transparency
B+- Fake sales frequency
- unknown
- Strikethrough honesty
- unknown
- Dynamic pricing used
- No
No journalistic coverage or consumer-advocacy reporting found on RadioShack pricing practices on the post-2020 e-commerce site (small SKU catalog, ~500 items, limits attention). No evidence of inflated strikethrough or dynamic pricing; rated neutral.
Privacy & Data Practices
- Sells customer data
- Yes
- Targeted advertising
- Yes
- Account required to shop
- No
- 2015: During Chapter 11 bankruptcy, RadioShack attempted to auction off PII for ~117 million customers in violation of its prior privacy policy. The FTC and 38 state attorneys general intervened; a Delaware bankruptcy court approved a multi-party agreement in May 2015 substantially limiting what could be sold (no SSNs, phone numbers, birth dates, or card numbers). Not a breach in the unauthorized-access sense, but a notable consumer-data incident.
Third-Party Trust Ratings
- Trustpilot
- 1.9 / 5 (43 reviews)
- Better Business Bureau
- B-
- Sitejabber
- 2.5 / 5
- Apple App Store
- 1.0 / 5
Company
- Legal name
- RadioShack USA LLC
- Parent company
- Unicomer Group (Grupo Unicomer)
- Headquarters
- Conyers, GA, USA (returns address); brand operations under Unicomer Group, San Salvador, El Salvador
- Founded
- 1921
- Website
- https://www.radioshack.com
ShopSavvy Price Data
- Products tracked
- 185
- Price drops (last 12 months)
- 0
- Real sale events / year
- 0
Sources
- https://www.radioshack.com/
- https://www.radioshack.com/customer-policies
- https://www.radioshack.com/shipping-methods
- https://www.radioshack.com/help-center
- https://www.radioshack.com/privacy
- https://en.wikipedia.org/wiki/RadioShack
- https://www.retaildive.com/news/radioshack-new-ownership-unicomer-REV-retail-ecommerce-ventures-crypto/691133/
- https://www.businesswire.com/news/home/20201119005153/en/Retail-Ecommerce-Ventures-REV-Acquires-RadioShack-Brands
- https://grupounicomer.com/en/unicomer-group-arrives-now-in-the-us-with-the-radioshack-brand/
- https://grupounicomer.com/en/radioshack-ces-20/
- https://www.trustpilot.com/review/www.radioshack.com
- https://www.bbb.org/us/tx/fort-worth/profile/electronic-educational-kits/radioshack-0825-52110001
- https://www.sitejabber.com/reviews/radioshack.com
- https://www.smartcustomer.com/reviews/radioshack.com
- https://apps.apple.com/us/app/radioshack-home/id6443709374
- https://www.ftc.gov/news-events/news/press-releases/2015/05/ftc-requests-bankruptcy-court-take-steps-protect-radioshack-consumers-personal-information
- https://www.alstonprivacy.com/radioshack-agrees-to-significant-limitations-in-sale-of-customer-data-following-pressure-from-state-regulators-and-the-ftc/
- https://www.olshanlaw.com/Advertising-Law-Blog/Radio-Shack-Consumer-Data-Sale
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