Overstock
Overstock was relaunched in March 2024 by parent Beyond, Inc. (NYSE: BBBY) as a standalone liquidation/closeout site after the overstock.com domain was rebranded to Bed Bath & Beyond in Aug 2023. As of 2026 it operates alongside bedbathandbeyond.com with a deliberately different positioning (deals/closeouts vs. life-events/home). Strong price match for Club O members across 9 major competitors and universal free shipping, but a tight 30-day return window with customer-paid return shipping and very poor third-party trust ratings (Trustpilot 1.4/5, Sitejabber 1.8/5) drag the overall grade.
Return Policy
B-- Return window
- 30 days
- Holiday extension
- No
- Restocking fee
- May apply to large/bulky items and specialty merchandise
- Return shipping
- Paid by customer (refunded only if item defective)
- In-store returns
- No
- Receipt required
- Yes
- Final-sale categories
- clearance, special promotion items
30 days from delivery to initiate return; item must arrive at facility within 45 days. Item must be unused and in original condition. Club O members get free returns.
Price Matching
A- Offers price matching
- Yes
- Competitors matched
- Amazon, Bed Bath & Beyond, Hayneedle, Home Depot, Jet, Staples, Target, Walmart, Wayfair
- Exclusions
- clearance items, special promotion items
- Post-purchase adjustment window
- 7 days
- How to request
- Contact customer service with URL and screenshot of competitor product page; Club O members only
Price match guarantee is a Club O member perk; item must be identical and in stock at competitor.
Shipping
A-- Free shipping threshold
- Always free
- Standard delivery
- 3–7 days
- Same-day delivery
- No
- Store pickup
- No
- International shipping
- No
Free standard shipping on all U.S. orders ('Everything Ships Free'). Oversized items may have delivery surcharges. Online-only retailer; no physical stores under Overstock brand (sister brand Bed Bath & Beyond Home stores launching via Kirkland's conversion).
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- No
- Google Pay
- Yes
- PayPal
- Yes
- Buy Now, Pay Later
- Affirm, Klarna
- Store credit card
- Yes
- Gift cards
- Yes
Loyalty Program
A-- Program name
- Club O
- Free to join
- No
- Annual cost
- $19.95/yr
- Earning rate
- 5% back in Club O Rewards on every purchase
- Tier benefits
- 5% back in rewards on every purchase, Free returns, Price match guarantee, Double rewards for product reviews, Member-exclusive offers, 5% dining rewards
Membership fee waived for military, teachers, and first responders. Complimentary for Overstock Mastercard holders.
Customer Service
- Live chat
- available during business hours
- Phone support
- 1-800-The-Big-O (1-800-843-2446)
- Email support
- Yes
- Avg. response time
- varies; customers frequently report slow response times
Pricing Transparency
B+- Fake sales frequency
- moderate
- Strikethrough honesty
- mixed
- Dynamic pricing used
- No
Overstock has historically faced FTC/state AG scrutiny over inflated reference pricing. Post-2024 relaunch is explicitly positioned as a liquidation/closeout outlet with 30-70% 'off' claims that are common and not always benchmarked to accurate MSRPs.
Privacy & Data Practices
- Sells customer data
- Yes
- Targeted advertising
- Yes
- Account required to shop
- No
Third-Party Trust Ratings
- Trustpilot
- 1.4 / 5 (2,138 reviews)
- Better Business Bureau
- A · Accredited
- Sitejabber
- 1.8 / 5
Company
- Legal name
- Bed Bath & Beyond, Inc. (formerly Beyond, Inc.; formerly Overstock.com, Inc.)
- Parent company
- Bed Bath & Beyond, Inc. (NYSE: BBBY)
- Headquarters
- Midvale, Utah, USA
- Founded
- 1999
- Ticker
- BBBY
- Annual revenue
- $1.9B
- Employees
- 1,050
- Website
- https://www.overstock.com
ShopSavvy Price Data
- Products tracked
- 29,845
Sources
- https://en.wikipedia.org/wiki/Overstock.com
- https://en.wikipedia.org/wiki/Beyond,_Inc.
- https://help.overstock.com/help/s/article/Standard-Return-Policy
- https://help.overstock.com/help/s/article/Shipping-Rates
- https://help.overstock.com/help/s/article/Price-Changes
- https://www.trustpilot.com/review/www.overstock.com
- https://www.sitejabber.com/reviews/overstock.com
- https://www.bbb.org/us/ut/midvale/profile/online-shopping/overstockcom-1166-2003792
- https://www.retailtouchpoints.com/topics/market-news/beyond-completes-overstock-com-revival-with-revamped-website-new-categories
- https://fortune.com/2024/07/24/overstock-com-returns-bed-bath-beyond/
- https://investors.beyond.com/news-events/press-releases/news-details/2024/Overstock.com-is-Back/default.aspx
- https://www.groupon.com/coupons/blog/overstock-club-o-guide
Footer 1
Get ShopSavvy
Subscribe for Updates
Get the latest news, and updates on ShopSavvy. You'll be glad you did!