Nordstrom
Nordstrom shines on the basics shoppers care most about: a famously generous, near-unlimited return policy, free shipping and returns with no minimum, and a real post-purchase price adjustment from a long list of competitors including Amazon. Its biggest weakness is third-party trust signals — Trustpilot sits at 1.7/5 and the company is not BBB-accredited — alongside ongoing class-action litigation over Nordstrom Rack's strikethrough 'Compare At' pricing.
Return Policy
A+- Return window
- 90 days
- Holiday extension
- Yes
- Restocking fee
- none
- Return shipping
- free
- In-store returns
- Yes
- Receipt required
- No
Nordstrom full-line has no strict deadline; returns are evaluated case-by-case and most are accepted indefinitely. 90 days is the de-facto unquestioned window. Note that Nordstrom Rack is a separate, stricter policy (30-day in-store / 40-day online).
Price Matching
A- Offers price matching
- Yes
- Competitors matched
- Amazon, Bloomingdale's, Finish Line, Foot Locker, Macy's, Mr Porter, Neiman Marcus, NET-A-PORTER, Saks Fifth Avenue, Sephora, Shopbop, Ulta Beauty, Zappos
- Exclusions
- Order-level discounts, Gift card promotions, Shipping offers, Outlet stores, Flash sales, Auctions / clubs, Regional or non-U.S. retailers
- Post-purchase adjustment window
- 14 days
- How to request
- Contact customer service or use the price adjustment form within 14 days of purchase; the item must be identical (color and size) and in stock at both Nordstrom and the qualifying competitor.
Post-purchase price adjustment policy. Item must be identical and in stock at both retailers.
Shipping
A+- Free shipping threshold
- Always free
- Standard delivery
- 3–6 days
- Same-day delivery
- No
- Store pickup
- Yes
- International shipping
- Yes
Free standard shipping with no minimum on most items, including Alaska, Hawaii, and Puerto Rico. Free returns. Two-day expedited is $12; next-business-day is $20.
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- Yes
- Google Pay
- Yes
- PayPal
- Yes
- Buy Now, Pay Later
- Afterpay, Klarna
- Store credit card
- Yes
- Gift cards
- Yes
Loyalty Program
B+- Program name
- The Nordy Club
- Free to join
- Yes
- Earning rate
- 1 point per $1 (Members); up to 3 points per $1 at Nordstrom (Cardmembers); 1,000 points = $10 Nordstrom Note.
- Tier benefits
- Influencer: alterations reimbursement up to $200, points on every purchase, birthday perk, Ambassador: alterations reimbursement up to $300, free Nordstrom Rack shipping, early Anniversary Sale access, Icon: top-tier alterations, priority access, free Nordstrom Rack shipping, Anniversary Sale early access
Free to join; cardmembers earn higher rates and receive Instant Influencer status. Points convert to Nordstrom Notes at 1,000 points = $10.
Customer Service
- Live chat
- Mon-Fri 10:30am-8:30pm ET, Sat-Sun 10:30am-6:30pm ET
- Phone support
- Mon-Fri 10:30am-8:30pm ET, Sat-Sun 10:30am-6:30pm ET (1-800-723-2889)
- Email support
- Yes
- Avg. response time
- unknown
Pricing Transparency
B+- Fake sales frequency
- moderate
- Strikethrough honesty
- mixed
- Dynamic pricing used
- No
Multiple class-action lawsuits (Washington state and federal) target Nordstrom Rack's perpetual 'Compare At' / strikethrough pricing alleging inflated reference prices. Nordstrom full-line has fewer pricing-transparency complaints, but the parent brand carries the litigation history.
Privacy & Data Practices
- Sells customer data
- No
- Targeted advertising
- Yes
- Account required to shop
- No
- 2018: Contractor mishandling exposed personal data of ~76,000 Nordstrom employees (names, SSNs, DOB, bank routing/account numbers, salaries). Customer data was not affected. Affected employees were offered 24 months of identity protection through AllClear ID.
Third-Party Trust Ratings
- Trustpilot
- 1.7 / 5 (1,000 reviews)
- Better Business Bureau
- NR
- Sitejabber
- 2.1 / 5
- Knoji
- 4.6 / 5
- Apple App Store
- 4.9 / 5
- Google Play
- 4.9 / 5
Company
- Legal name
- Nordstrom, Inc.
- Parent company
- El Puerto de Liverpool, S.A.B. de C.V.
- Headquarters
- Seattle, Washington, USA
- Founded
- 1901
- Ticker
- JWN
- Annual revenue
- $15.0B
- Employees
- 55,000
- Website
- https://www.nordstrom.com
ShopSavvy Price Data
- Products tracked
- 40,274
Sources
- https://www.nordstrom.com/browse/nordy-club
- https://www.nordstrom.com/browse/customer-service/policy/pricing-policy
- https://www.nordstrom.com/browse/services/shipping-methods-charges/free-shipping
- https://press.nordstrom.com/news-releases/news-release-details/nordstrom-offers-free-shipping-and-returns-online-every-day/
- https://en.wikipedia.org/wiki/Nordstrom
- https://stockanalysis.com/stocks/jwn/company/
- https://returnpolicyvault.com/nordstrom-return-policy/
- https://parcelpath.com/nordstrom-return-policy/
- https://brandsreturnpolicy.com/nordstrom-return-policy/
- https://www.joinpap.com/price-adjustment-policies/nordstrom-price-adjustment-policy
- https://www.gobankingrates.com/saving-money/shopping/nordstrom-price-match/
- https://www.nordstrom.com/browse/customer-service
- https://www.elliott.org/company-contacts/nordstrom/
- https://www.nordstrom.com/browse/customer-service/policy/privacy
- https://www.pymnts.com/news/security-and-risk/2018/nordstrom-breach-employee-data-identity-protection/
- https://www.bankinfosecurity.com/nordstrom-says-contractor-mishandled-employee-data-a-11701
- https://www.retaildive.com/news/nordstrom-employee-data-breached/542227/
- https://www.trustpilot.com/review/www.nordstrom.com
- https://www.bbb.org/us/wa/seattle/profile/department-stores/nordstrom-inc-1296-504115
- https://www.sitejabber.com/reviews/nordstrom.com
- https://nordstrom.knoji.com/
- https://apps.apple.com/us/app/nordstrom/id474349412
- https://play.google.com/store/apps/details?id=com.nordstrom.app
- https://topclassactions.com/lawsuit-settlements/lawsuit-news/class-action-alleges-nordstrom-racks-limited-time-sales-were-fabricated-and-perpetual/
- https://topclassactions.com/lawsuit-settlements/consumer-products/apparel/nordstrom-class-action-alleges-fake-sale-pricing-scheme/
- https://www.classaction.org/news/class-action-lawsuit-takes-issue-with-nordstroms-sales-pricing-tactics
- https://www.afslaw.com/perspectives/the-fine-print/the-price-right-nordstrom-facing-class-action-over-compare-pricing
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