Newegg

Return window

30 days

Holiday extension

Yes

Restocking fee

Up to 15% restocking fee on certain categories (opened CPUs, motherboards, laptops, desktops, unlocked cell phones, consumer electronics). Some items non-refundable once opened.

Return shipping

Buyer typically pays return shipping unless item is defective, damaged, or incorrect (DOA/wrong item). Newegg provides a prepaid label in those cases.

In-store returns

No

Receipt required

Yes

Final-sale categories

Opened software, Digital downloads, Gift cards, Custom-configured PCs, Clearance/refurbished 'as-is' items

30-day window from invoice date for most items; 15-day for certain categories like opened cell phones. Marketplace seller items may follow third-party policies. Newegg Premier members get extended 45-day returns and free return shipping on eligible items.

Offers price matching

Yes

Competitors matched

Amazon.com, BestBuy.com, B&H Photo, Walmart.com

Exclusions

Marketplace/third-party sellers, Auction sites (eBay), Clearance, refurbished, open-box, bundle, or limited-quantity deals, Pricing errors, Shell Shocker / flash deals, Items from unauthorized resellers, Shipping and tax differences

Post-purchase adjustment window

14 days

How to request

Submit a price match request via Newegg customer service (chat or contact form) with a link to the competitor listing showing the lower price on an identical in-stock item.

Price match applies to items sold and shipped by Newegg only, not Newegg Marketplace sellers. Competitor item must be new, in-stock, and identical.

Standard delivery

3–7 days

Same-day delivery

No

Store pickup

No

International shipping

Yes

Standard shipping 3-7 business days in the contiguous US; rates vary by item weight/size and destination. No universal free shipping threshold — free shipping is per-item and highlighted on product pages. Newegg Premier members get free standard shipping on eligible items. Newegg Global ships to 80+ countries.

Apple Pay (online)

Yes

Apple Pay (in-store)

No

Google Pay

Yes

PayPal

Yes

Buy Now, Pay Later

Affirm, Zip (Quadpay), Klarna

Store credit card

Yes

Gift cards

Yes

Program name

Eggpoints + Newegg Premier

Free to join

Yes

Earning rate

Eggpoints: earn 1 Eggpoint per $1 spent on eligible items (1 Eggpoint = $0.01 ≈ 1% back). Bonus Eggpoints on promotions.

Tier benefits

Free account: Eggpoints earning, deal alerts, wishlist, Newegg Premier ($49.99/yr): free 3-day shipping on eligible items, discounted expedited shipping, 45-day extended returns, free return shipping, exclusive deals, priority 24/7 support, 2x Eggpoints on select promotions

Eggpoints expire if account is inactive for 12 months. Premier membership is $49.99/yr, auto-renews, cancelable anytime. Marketplace items excluded from Premier benefits.

Live chat

business hours

Phone support

1-800-390-1119

Email support

Yes

Avg. response time

Live chat under 5 minutes during business hours; email/contact form 24-48 hours. Premier members get priority 24/7 support.

Fake sales frequency

moderate

Strikethrough honesty

mixed

Dynamic pricing used

Yes

Newegg's 'Shell Shocker' and daily deal strikethrough prices are often inflated against a list/MSRP rather than a genuine recent sold price, inflating the perceived discount. Flash-deal timers create urgency that doesn't always reflect real scarcity. Gamers Nexus' 2022 investigation ('Newegg Shipped Us a Pre-Damaged $500 GPU') highlighted customer-service and RMA practices that raised broader trust concerns.

Sells customer data

No

Targeted advertising

Yes

Account required to shop

No

Trustpilot

3.9 / 5 (16,800 reviews)

Better Business Bureau

B

Sitejabber

3.5 / 5

Knoji

4.5 / 5

Apple App Store

4.8 / 5

Google Play

4.6 / 5

Legal name

Newegg Commerce, Inc.

Headquarters

City of Industry, California, USA

Founded

2001

Ticker

NASDAQ: NEGG

Annual revenue

$1.2B

Employees

2,800

Website

https://www.newegg.com