Nebraska Furniture Mart
Nebraska Furniture Mart is a Berkshire Hathaway-owned regional powerhouse with stellar third-party reputation (Trustpilot 4.8/5, BBB A+ accredited since 1952) and strong shipping/pickup options across its 4 megastores. Its biggest weaknesses are a short 30-day general return window with stiff 25% restocking fees on opened goods, a price-match policy that doesn't enumerate qualifying competitors, no traditional points loyalty program, and openly dynamic in-store pricing via electronic shelf labels.
Return Policy
B- Return window
- 30 days
- Holiday extension
- No
- Restocking fee
- 25% on opened-package returns; 15% on near-new bicycles; up to 25% on box-spring height exchanges
- Return shipping
- customer pays return shipping for shipped items; free in-store drop-off
- In-store returns
- Yes
- Receipt required
- Yes
- Final-sale categories
- appliances (14 days), computers (14 days), tablets (14 days), wireless phones (14 days), mattresses (120 days, separate window)
30-day general window; 14-day window for appliances, computers, tablets, and wireless phones; 120-day mattress comfort guarantee. Items must be in original condition with receipt and original packaging.
Price Matching
C+- Offers price matching
- Yes
- Exclusions
- professional services, labor, and installation, custom or special-order products, discontinued, used, refurbished, open-box, clearance, or damaged items, rebates, free offers, one-time promotions, seasonal sales, and bundle deals, cannot be combined with other offers
- Post-purchase adjustment window
- 30 days
- How to request
- Bring original NFM receipt plus verifiable proof (printed ad or competitor website) to a store; price-match request must be within the return window (typically 30 days).
NFM Low Price Guarantee matches identical items from other retailers within 30 days of purchase. Policy does not enumerate specific qualifying competitors.
Shipping
B+- Free shipping threshold
- $349
- Standard delivery
- 3–7 days
- Same-day delivery
- Yes
- Store pickup
- Yes
- International shipping
- No
Free shipping every day on thousands of items; large-item delivery $19.99 on orders $349+. Same-day delivery available in limited Omaha, Kansas City, and Dallas/Fort Worth areas. Free drive-through customer pickup at all 4 store locations.
Payment Methods
- Apple Pay (online)
- No
- Apple Pay (in-store)
- No
- Google Pay
- No
- PayPal
- Yes
- Buy Now, Pay Later
- Affirm, Zip, Snap Finance (lease-to-own)
- Store credit card
- Yes
- Gift cards
- Yes
Loyalty Program
N/A- Program name
- NFM Reward Card (financing/credit-card linked perks)
- Free to join
- Yes
- Earning rate
- no points-based earnings; reward card balance tied to qualifying purchases and credit-card promos
- Tier benefits
- exclusive cardholder events, special financing, occasional loyalty pricing offers
NFM does not run a traditional points-based loyalty program. Rewards are concentrated in the NFM Card (store credit card) and a physical Reward Card whose balance redeems on future purchases.
Customer Service
- Live chat
- Mon-Sat 8am-8pm CT, Sun 11am-8pm CT
- Phone support
- Mon-Sat 8am-8pm CT, Sun 11am-8pm CT (402-397-6100; 1-800-407-5000)
- Email support
- Yes
- Avg. response time
- unknown
Pricing Transparency
B- Fake sales frequency
- unknown
- Strikethrough honesty
- unknown
- Dynamic pricing used
- Yes
NFM publicly deployed Pricer SmartTAG electronic shelf labels in all stores starting 2014-2015 to react to competitor pricing within seconds, with prices updated centrally. NFM limits in-store price changes to once per day before opening so customers don't see prices change mid-shop. We did not find authoritative third-party reporting on fake-sale or inflated-strikethrough patterns.
Privacy & Data Practices
- Sells customer data
- No
- Targeted advertising
- Yes
- Account required to shop
- No
- 2025: Data breach disclosed via Texas AG filing on July 11, 2025 affecting 2,226 individuals; exposed names, addresses, and financial account details (credit/debit card numbers). Note: separate from the larger 2024 Furniture Mart USA (Sioux Falls, SD) breach, which is a different company.
Third-Party Trust Ratings
- Trustpilot
- 4.8 / 5 (133,857 reviews)
- Better Business Bureau
- A+ · Accredited
- Sitejabber
- 4.0 / 5
- Apple App Store
- 0.0 / 5
Company
- Legal name
- Nebraska Furniture Mart, Inc.
- Parent company
- Berkshire Hathaway
- Headquarters
- Omaha, Nebraska, USA
- Founded
- 1937
- Ticker
- BRK.A / BRK.B (parent)
- Website
- https://www.nfm.com
ShopSavvy Price Data
- Products tracked
- 8,594
Sources
- https://en.wikipedia.org/wiki/Nebraska_Furniture_Mart
- https://www.nfm.com/returns-and-exchanges/
- https://www.nfm.com/guarantee/
- https://www.nfm.com/shipping-and-delivery/
- https://www.nfm.com/free-and-fast-pickup/
- https://www.nfm.com/free-delivery-offers/
- https://www.nfm.com/credit-services/
- https://www.nfm.com/contact-us
- https://www.nfm.com/customer-services/
- https://www.nfm.com/privacy-policy/
- https://www.nfm.com/terms-and-conditions/
- https://www.nfm.com/reward-card-details-include
- https://www.trustpilot.com/review/nfm.com
- https://www.bbb.org/us/ne/omaha/profile/furniture-stores/nebraska-furniture-mart-0714-106000066
- https://www.sitejabber.com/reviews/nfm.com
- https://apps.apple.com/us/app/nfm-gift-registry/id1330788812
- https://zip.co/us/store/nebraska-furniture-mart
- https://nfm.knoji.com/questions/nebraska-furniture-mart-affirm-financing/
- https://www.digitalcommerce360.com/2015/10/28/nebraska-furniture-mart-brings-dynamic-pricing-stores/
- https://www.pricer.com/blog/nebraska-furniture-mart
- https://www.federmanlaw.com/blog/nebraska-furniture-mart-inc-data-breach-investigated-by-federman-sherwood/
- https://www.bestbuy.com/site/price-match-guarantee/qualified-competitors/pcmcat1693426756861.c
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