Lowe's

Return window

90 days

Holiday extension

No

Restocking fee

None on most items; special-order configured products may be non-returnable or subject to restocking fees

Return shipping

Customer pays return shipping for online orders unless item is defective or Lowe's error. In-store returns are free.

In-store returns

Yes

Receipt required

No

Final-sale categories

Gift cards / merchandise cards / refund cards, Safes over 150 lbs, Custom/special-order products, Liquid paint (unless defective or damaged), Holiday/seasonal items after the holiday

90-day standard window, extended to 365 days with any Lowe's Advantage Card or Lowe's Business Card. Major appliances must be reported damaged/defective within 48 hours of delivery. Outdoor power equipment (mowers, generators, chainsaws, etc.) has a 30-day return window and must be unused with fluids drained. Trees/shrubs/perennials carry a 1-year plant guarantee with receipt.

Offers price matching

Yes

Competitors matched

The Home Depot, Ace Hardware, Menards

Exclusions

Amazon, Walmart, Costco, Sam's Club, Wayfair, eBay, Third-party marketplace sellers, Clearance, closeout, or going-out-of-business pricing, Rebates, bundle offers, free items, financing offers, Pricing errors, Membership warehouse clubs, Services, installation labor, delivery, assembly, Open-box, damaged, used, or refurbished items

Post-purchase adjustment window

30 days

How to request

In-store customer service, phone 1-800-445-6937, or online chat. Must present evidence of the competitor's lower price on an identical in-stock item.

Lowe's discontinued its broader in-store 10%-beat price match in March 2019. The current Price Match Guarantee is narrower — only the 3 named hardware/home-improvement competitors, excluding Amazon and warehouse clubs.

Free shipping threshold

$45

Standard delivery

3–7 days

Same-day delivery

Yes

Store pickup

Yes

International shipping

No

Free parcel shipping on eligible orders of $45 or more; large/bulky items, appliances, lumber, and special-order items excluded and subject to delivery fees. Same-day delivery in select metros via third-party couriers. Free store pickup and curbside pickup. Truck delivery for major appliances with free haul-away of old appliance.

Apple Pay (online)

No

Apple Pay (in-store)

Yes

Google Pay

Yes

PayPal

No

Buy Now, Pay Later

PayPal Pay Later, Lowe's Advantage Card financing

Store credit card

Yes

Gift cards

Yes

Program name

MyLowe's Rewards (consumer) / MyLowe's Pro Rewards (contractors)

Free to join

Yes

Earning rate

Consumer MyLowe's Rewards: earn points on eligible purchases; tiered membership (Bronze/Silver/Gold) unlocks perks. Pro Rewards: volume-based tiers with business perks.

Tier benefits

Bronze: basic point earning, member deals, Silver: bonus points, exclusive member prices, Gold: free standard shipping on eligible orders, higher point multiplier, Lowe's Advantage Card: 5% off every eligible purchase, 365-day returns, special financing, MyLowe's Pro Rewards: volume bulk pricing, free delivery perks, dedicated support

Lowe's overhauled loyalty in 2024-2025, launching consumer-facing MyLowe's Rewards and expanding MyLowe's Pro Rewards. Best value is gated behind the Lowe's Advantage Card (5% off).

Live chat

daily, broadly aligned with phone hours

Phone support

1-800-445-6937 (Mon-Sat 8:30am-11pm ET, Sun 9am-10pm ET)

Email support

Yes

Avg. response time

Email responses within 24-48 hours; live chat under a few minutes during business hours

Fake sales frequency

moderate

Strikethrough honesty

mixed

Dynamic pricing used

Yes

Strikethrough/was-pricing is widespread across lowes.com. Reference prices often reflect MSRP or brief regular price rather than a sustained recent price. Holiday and event 'sales' (SpringFest, Labor Day, Black Friday, Memorial Day) routinely feature items whose 'sale' price is close to their prevailing everyday price. Prices vary by store (regional pricing based on ZIP) and channel (online vs in-store can differ).

Sells customer data

Yes

Targeted advertising

Yes

Account required to shop

No

Trustpilot

1.5 / 5 (6,500 reviews)

Better Business Bureau

B

Sitejabber

2.3 / 5

Knoji

4.3 / 5

Apple App Store

4.8 / 5

Google Play

4.7 / 5

Legal name

Lowe's Companies, Inc.

Headquarters

Mooresville, North Carolina, USA

Founded

1921

Ticker

NYSE: LOW

Annual revenue

$83.0B

Employees

300,000

Website

https://www.lowes.com