The Home Depot

Return window

90 days

Holiday extension

Unknown

Restocking fee

15% restocking fee may apply to special order returns or cancellations; must be returned to the same store where purchased.

Return shipping

Return shipping provided by Home Depot for online purchases (prepaid label) for eligible items; oversized/freight items may require in-store return.

In-store returns

Yes

Receipt required

No

Final-sale categories

Custom blinds, Tinted paint, Gift cards, Labor and installation services, Product samples, Whole house generators, Utility trailers, Select special orders

90-day standard window, extended to 365 days with The Home Depot Consumer Credit Card, Commercial Revolving Charge, or Commercial Account. Exceptions: 48 hours for major appliances, 7 days for dehumidifiers/portable ACs/pressure washers, 30 days for furniture and select electronics.

Offers price matching

Yes

Competitors matched

Lowe's, Walmart, Amazon (items sold and shipped by Amazon directly)

Exclusions

Special orders, Custom products, Clearance items, Refurbished goods, Membership-based warehouse clubs (Costco, Sam's Club), Special promotional periods (e.g., Black Friday)

Post-purchase adjustment window

30 days

How to request

Bring the competitor's lower advertised price and your Home Depot receipt to any store, or contact customer service; Home Depot can retrieve the transaction via the credit card or phone number used at purchase.

As of February 2026, Home Depot eliminated the additional 10% 'meet and beat' bonus — now a straight price match only.

Free shipping threshold

$45

Standard delivery

3–7 days

Same-day delivery

Yes

Store pickup

Yes

International shipping

No

Free standard shipping on most orders over $45. Appliances ship free at $396+. Same-day delivery available in select metro markets (NYC, LA, Chicago, Dallas, Atlanta, Houston) starting at $8.99. Free in-store pickup. Large/freight items excluded from free shipping threshold.

Apple Pay (online)

No

Apple Pay (in-store)

Yes

Google Pay

Yes

PayPal

Yes

Buy Now, Pay Later

PayPal Pay Later

Store credit card

Yes

Gift cards

Yes

Program name

Pro Xtra

Free to join

Yes

Earning rate

Points earned on every dollar spent (Pro Xtra Perks), redeemable for tool rental charges or merchandise.

Tier benefits

Member (base): purchase tracking, volume pricing, exclusive sales, Text2Confirm, Elite ($25,000+ annual spend): Bronze paint rewards (10% off paint, solvents, primers), enhanced perks, VIP (top tier): 20% off paint products, highest-tier exclusive benefits

Pro Xtra is targeted at professional/contractor customers, not a general consumer loyalty program. Home Depot does not operate a broad consumer-wide loyalty/rewards program.

Live chat

unknown

Phone support

24/7

Email support

Yes

Fake sales frequency

high

Strikethrough honesty

inflated

Dynamic pricing used

Yes

2024 California class action (Timmins v. Home Depot) alleges inflated strikethrough 'regular' prices that were rarely or never charged, creating illusory discounts. Separate suits and a ~$1.98M LA County DA settlement allege overcharging vs. shelf prices (10-40% higher at register). Home Depot sets online prices based on the nearest store, so prices vary by region/location and online vs. in-store on the same item can differ.

Sells customer data

Yes

Targeted advertising

Yes

Account required to shop

No

Trustpilot

1.8 / 5 (6,551 reviews)

Better Business Bureau

A+ · Accredited

Sitejabber

2.3 / 5

Knoji

4.7 / 5

Apple App Store

4.8 / 5

Google Play

4.6 / 5

Legal name

The Home Depot, Inc.

Headquarters

Atlanta, Georgia, USA

Founded

1978

Ticker

NYSE: HD

Annual revenue

$159.5B

Employees

470,100

Website

https://www.homedepot.com