DICK'S Sporting Goods
DICK'S Sporting Goods earns strong marks for its generous 90-day return policy, aggressive Best Price Guarantee matching 15+ major competitors (including Amazon, Walmart, and Target) with a 14-day post-purchase adjustment window, and a free ScoreCard loyalty program delivering roughly 3.3% back across its family of brands. Its biggest weakness is third-party trust reputation: Trustpilot (1.8/5), Sitejabber (1.7/5), and a BBB F rating reflect persistent customer-service, shipping, and refund complaints, even though its iOS and Android apps are top-rated (4.8/5 each). A 2024 cyberattack disclosed via SEC filing exposed internal systems but was declared non-material.
Return Policy
A- Return window
- 90 days
- Holiday extension
- No
- Restocking fee
- None
- Return shipping
- Customer pays unless item is defective/incorrect; prepaid return label deducts shipping from refund
- In-store returns
- Yes
- Receipt required
- Yes
- Final-sale categories
- firearms, ammunition, custom-made gear
Most items: 90 days. Electronics and fitness equipment: 30 days. Pre-owned: 7 days (exchange only). Bikes: 24 hours. Must be in clean, resellable condition with proof of purchase.
Price Matching
A+- Offers price matching
- Yes
- Competitors matched
- Amazon, Walmart, Target, Zappos, Macy's, Nordstrom, Kohl's, Cabela's, BackCountry, Moosejaw, REI, Fanatics, FootLocker, Academy, Hibbett, Champs
- Exclusions
- Costco, Sam's Club, third-party marketplace sellers, special sale / limited-time promotional prices, outlet/wholesale retailers
- Post-purchase adjustment window
- 14 days
- How to request
- In-store: show the competitor's ad to an associate at the register. Online: use the chat feature on dickssportinggoods.com within 14 days of purchase.
Best Price Guarantee. Product must be identical (same brand, model number, color, size, weight, quantity).
Shipping
A-- Free shipping threshold
- $65
- Standard delivery
- 3–7 days
- Same-day delivery
- Yes
- Store pickup
- Yes
- International shipping
- No
ScoreCard members get free shipping on orders $49+. Non-members $65+. Same-day delivery available in many markets for orders placed by 2PM (delivered 4-7PM).
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- Yes
- Google Pay
- Yes
- PayPal
- Yes
- Buy Now, Pay Later
- Afterpay, Klarna, Zip
- Store credit card
- Yes
- Gift cards
- Yes
Loyalty Program
A- Program name
- ScoreCard
- Free to join
- Yes
- Earning rate
- 1 point per $1 spent; 300 points = $10 reward (~3.3% back). ScoreRewards cardholders earn 2X points.
- Tier benefits
- Base tier: 1 point per $1, $10 reward per 300 points, Gold tier (spend $500/yr): Triple Points Day events, Gold: personalized perks and early sale access, Gold: invitations to special events and priority customer service, Fitness tracker integration for bonus points, Rewards across all DICK'S family brands (Golf Galaxy, Field & Stream, Public Lands, Going Going Gone)
Three-tier structure: standard ScoreCard, ScoreCard Gold, ScoreRewards Mastercard. Free to join.
Customer Service
- Live chat
- available via Help button on dickssportinggoods.com
- Phone support
- 1-877-846-9997 (24/7)
- Email support
- No
- Avg. response time
- Email (customer.service@dcsg.com) is not currently monitored; phone 24/7 and live chat are the primary channels.
Pricing Transparency
A-- Fake sales frequency
- low
- Strikethrough honesty
- mixed
- Dynamic pricing used
- No
In 2012, DICK'S settled with Georgia's Governor's Office of Consumer Protection for $500,000 over allegations that 'sale' prices were compared to inflated 'original' or 'list' prices. No major recent pricing-transparency litigation. Strikethrough pricing remains common across promotional campaigns.
Privacy & Data Practices
- Sells customer data
- Unknown
- Targeted advertising
- Yes
- Account required to shop
- No
- 2024: Unauthorized third-party access to IT systems discovered August 21, 2024. Confidential information exposed; employees temporarily locked out of accounts. Disclosed via SEC filing; company stated incident was not material.
Third-Party Trust Ratings
- Trustpilot
- 1.8 / 5 (? reviews)
- Better Business Bureau
- F
- Sitejabber
- 1.7 / 5
- Apple App Store
- 4.8 / 5
- Google Play
- 4.8 / 5
Company
- Legal name
- Dick's Sporting Goods, Inc.
- Headquarters
- Findlay Township, Pennsylvania, U.S.
- Founded
- 1948
- Ticker
- NYSE: DKS
- Annual revenue
- $13.0B
- Employees
- 55,500
ShopSavvy Price Data
- Products tracked
- 37,149
Sources
- https://en.wikipedia.org/wiki/Dick's_Sporting_Goods
- https://www.dickssportinggoods.com/s/return-policy
- https://www.dickssportinggoods.com/s/policy/price-match-policy
- https://www.dickssportinggoods.com/s/faq/best-price-guarantee-faqs
- https://www.dickssportinggoods.com/s/shipping-information
- https://www.dickssportinggoods.com/s/shipping-methods-costs
- https://www.dickssportinggoods.com/s/reference/payment-options
- https://www.dickssportinggoods.com/s/scorecard-benefits
- https://www.dickssportinggoods.com/s/help-desk
- https://www.trustpilot.com/review/www.dickssportinggoods.com
- https://www.bbb.org/us/pa/coraopolis/profile/sporting-goods-retail/dicks-sporting-goods-inc-0141-16001055
- https://www.sitejabber.com/reviews/dickssportinggoods.com
- https://apps.apple.com/us/app/dicks-sporting-goods/id556653197
- https://play.google.com/store/apps/details?id=dsgui.android
- https://www.securityweek.com/dicks-sporting-goods-discloses-cyberattack/
- https://nationalcioreview.com/articles-insights/extra-bytes/dicks-sporting-goods-confirms-data-breach-with-new-sec-filing/
- https://consumer.georgia.gov/press-releases/2012-05-22/dicks-sporting-goods-settles-governors-office-consumer-protection-500000
- https://www.afterpay.com/en-US/stores/dick-s-sporting-goods
- https://www.klarna.com/us/klarna-stores/dicks-sporting-goods/
- https://zip.co/us/store/dicks-sporting-goods
- https://investors.dicks.com/about-us/default.aspx
- https://finance.yahoo.com/quote/DKS/profile/
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