CleanItSupply
CleanItSupply is a niche wholesale janitorial-supplies e-retailer (founded 2006, HQ Trooper, PA) with mixed signals: a respectable 4.1-star Trustpilot score offset by a D- BBB rating driven by 15 unanswered complaints. Customer-friendly basics (free loyalty tier, large catalog, no fake-sale reputation) lift the overall grade, but no price matching, a $149 free-shipping floor with no expedited options, and a 30-day return window with up to a 25% restocking fee on some items keep it in the C+ range.
Return Policy
C+- Return window
- 30 days
- Holiday extension
- Unknown
- Restocking fee
- Up to 25% on some products; majority of products have no restocking fee. Notified when RA# is issued.
- Return shipping
- Customer pays return shipping
- In-store returns
- No
- Receipt required
- No
- Final-sale categories
- floor machines, vacuums, special order items, consumables (food and beverages), dated items (calendars, planners), medical products, partial cases
Items must be in 100% re-sellable condition and original packaging. Refunds issued after warehouse inspection. Initiate via 1-800-998-3295 or customercare@cleanitsupply.com to receive an RA#.
Price Matching
F- Offers price matching
- No
CleanItSupply.com does not offer a price match guarantee. Discounts are provided through coupons, promotions, and a loyalty/free-shipping program instead.
Shipping
C- Free shipping threshold
- $149
- Standard delivery
- 1–7 days
- Same-day delivery
- No
- Store pickup
- No
- International shipping
- No
Free standard shipping on orders over $149 (continental US). Carriers: UPS Ground & FedEx Ground. Backordered items may take 7-14 business days. Loyalty program drops free-shipping threshold to $129+ once a customer has spent $499+.
Payment Methods
- Apple Pay (online)
- Unknown
- Apple Pay (in-store)
- Unknown
- Google Pay
- Unknown
- PayPal
- Unknown
- Buy Now, Pay Later
- No
- Store credit card
- Unknown
- Gift cards
- Unknown
Loyalty Program
B+- Program name
- CleanItSupply Customer Loyalty Program
- Free to join
- Yes
- Tier benefits
- Auto-applied free shipping on future orders of $129+ after spending $499+, Faster shipping (1-2 day delivery from claimed 50 nationwide locations), Exclusive member promotions and discounts
Free to join. Activates after lifetime spend reaches $499.
Customer Service
- Live chat
- 9:00am-6:00pm ET (business hours)
- Phone support
- 1-800-998-3295 / 610-539-5202, 9:00am-6:00pm ET
- Email support
- Yes
Pricing Transparency
B+- Fake sales frequency
- unknown
- Strikethrough honesty
- unknown
- Dynamic pricing used
- No
No reporting found from consumer-advocacy press on fake sales or inflated strikethrough pricing at CleanItSupply. B2B/wholesale catalog pricing rather than consumer-facing dynamic pricing.
Privacy & Data Practices
- Sells customer data
- Unknown
- Targeted advertising
- Unknown
- Account required to shop
- No
Third-Party Trust Ratings
- Trustpilot
- 4.1 / 5 (598 reviews)
- Better Business Bureau
- D-
- Sitejabber
- 3.8 / 5
- Knoji
- 4.1 / 5
Company
- Legal name
- CleanItSupply.com, Inc.
- Headquarters
- 915 S. Trooper Road, Trooper, PA 19403
- Founded
- 2006
- Employees
- 51
ShopSavvy Price Data
- Products tracked
- 24,672
Sources
- https://www.cleanitsupply.com/about.aspx
- https://www.cleanitsupply.com/t/contacting-us.aspx
- https://www.cleanitsupply.com/t/shipping.aspx
- https://www.cleanitsupply.com/customerloyalty.aspx
- https://www.cleanitsupply.com/wfaq.aspx
- https://www.trustpilot.com/review/cleanitsupply.com
- https://www.bbb.org/us/pa/eagleville/profile/cleaning-supplies-by-internet/cleanitsupplycom-0241-155652332
- https://www.sitejabber.com/reviews/cleanitsupply.com
- https://www.smartcustomer.com/reviews/cleanitsupply.com
- https://cleanitsupply.knoji.com/
- https://www.linkedin.com/company/cleanitsupply
- https://leadiq.com/c/cleanitsupplycom/5a1da8092300005c009bc400
- https://www.zoominfo.com/c/cleanitsupplycom-inc/42981845
- https://www.chamberofcommerce.com/business-directory/pennsylvania/trooper/janitorial-equipment-supplier/2015974666-cleanitsupply-com
- https://www.sramanamitra.com/2013/02/28/niche-e-commerce-to-5m-dan-dillion-ceo-of-cleanitsupply-com-part-1/
- https://gethuman.com/phone-number/Cleanitsupply-com
- https://www.complaintsboard.com/cleanitsupply-b134643
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