Adorama
Adorama is a trusted 50-year-old NYC-based photography and electronics retailer with strong third-party trust ratings (Trustpilot 4.6, BBB A- accredited) and a rich VIP Pro paid loyalty program. Its 30-day return window, conditional 15% restocking fee, and case-by-case price matching bring down its grade, though generous features for members (free 2-day shipping, 60-day returns, damage protection) partially offset those limits.
Return Policy
C-- Return window
- 30 days
- Holiday extension
- Unknown
- Restocking fee
- Up to 15% if item is not in original condition/packaging; no fee on unused items in original packaging
- Return shipping
- Customer uses Adorama-provided return shipping label; return shipping cost typically deducted or paid by customer
- In-store returns
- Yes
- Receipt required
- No
- Final-sale categories
- opened software, film, memory cards, batteries (except defective), consumables, special orders, digital downloads, gift cards
30-day return window; items must be in brand new, mint condition with all original packaging. Refunds to original payment method only within early window; after ~5 days some reports indicate store credit only per user reports.
Price Matching
C+- Offers price matching
- Yes
- Exclusions
- backorders, pre-orders, special orders, used/open-box items, combined offers from multiple competitors
- Post-purchase adjustment window
- 30 days
- How to request
- Call (800) 223-2500 or use website live chat
Case-by-case price matching; competitor must be a licensed reseller, item must be new and identical model/color/packaging. 30-day price guarantee for post-purchase price drops.
Shipping
B+- Free shipping threshold
- $49.99
- Standard delivery
- 7–10 days
- Same-day delivery
- Unknown
- Store pickup
- Yes
- International shipping
- Yes
Free Super Saver shipping on orders over $49.99 to contiguous US. Paid 2-day and 3-day options also available. Free 2-day shipping for VIP Pro members. NYC flagship store offers pickup.
Payment Methods
- Apple Pay (online)
- Yes
- Apple Pay (in-store)
- Unknown
- Google Pay
- Yes
- PayPal
- Yes
- Buy Now, Pay Later
- Affirm, Afterpay, Klarna, Zip
- Store credit card
- Yes
- Gift cards
- Yes
Loyalty Program
B+- Program name
- VIP Pro (formerly VIP360)
- Free to join
- No
- Annual cost
- $49.99/yr
- Earning rate
- 2 points per $1 (3 points per $1 on first Tuesday of month); 400 points = $5
- Tier benefits
- Free 2-day shipping, Free 60-day extended returns, 1-year Adorama Protect (accidental damage) on qualifying purchases, One-on-one Sales Concierge, Members-only exclusive offers, Bonus 3x points first Tuesday of month
Paid membership program. Rewards also redeemable at SunnySports and Scuba.com.
Customer Service
- Live chat
- available
- Phone support
- 800-223-2500
- Email support
- Yes
Pricing Transparency
B+- Fake sales frequency
- unknown
- Strikethrough honesty
- unknown
- Dynamic pricing used
- No
Posts regular sales and promotions; MSRP strikethroughs common in camera/electronics retail.
Privacy & Data Practices
- Sells customer data
- Unknown
- Targeted advertising
- Yes
- Account required to shop
- No
Third-Party Trust Ratings
- Trustpilot
- 4.6 / 5 (3,037 reviews)
- Better Business Bureau
- A- · Accredited
- Sitejabber
- 2.8 / 5
Company
- Legal name
- Adorama Camera, Inc.
- Headquarters
- New York, NY, USA
- Founded
- 1974
- Website
- https://www.adorama.com
ShopSavvy Price Data
- Products tracked
- 16,945
Sources
- https://en.wikipedia.org/wiki/Adorama
- https://www.adorama.com/help/returnpolicy
- https://www.adorama.com/help/priceMatch
- https://www.adorama.com/help/shippinganddelivery
- https://www.adorama.com/g/rewards
- https://www.adorama.com/help/paymentMethods
- https://www.trustpilot.com/review/www.adorama.com
- https://www.bbb.org/us/ny/new-york/profile/photography-equipment/adorama-camera-0121-2477
- https://www.sitejabber.com/reviews/adorama.com
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