Ace Hardware

Return window

30 days

Holiday extension

No

Restocking fee

None

Return shipping

Online orders can be returned to any participating Ace store free, or shipped back (customer typically pays return shipping unless defective).

In-store returns

Yes

Receipt required

Yes

Final-sale categories

Hazardous materials, Special-order items, Items damaged through misuse, Clearance items (store-dependent)

30-day return window on acehardware.com. Online orders can be returned to any participating Ace store or shipped back. Because stores are independently owned cooperatives, individual store return policies may vary — some are more generous, some stricter.

Offers price matching

Yes

Competitors matched

The Home Depot, Lowe's, Menards, Walmart

Exclusions

Clearance / closeout items, Auction prices, Marketplace / third-party sellers, Bulk / commercial pricing, Going-out-of-business sales, Rebates and coupons, Items not identical in brand, model, size, color

Post-purchase adjustment window

30 days

How to request

Present the competitor's advertised price at the local Ace store or contact acehardware.com customer service within 30 days of purchase.

Ace Price Match applies to identical, in-stock items from Home Depot, Lowe's, Menards, or Walmart. Amazon and marketplace sellers excluded. Both in-store and online prices matched at store discretion.

Free shipping threshold

$50

Standard delivery

2–5 days

Same-day delivery

Yes

Store pickup

Yes

International shipping

No

Free Store Pickup on orders $50+ shipped to local Ace store; home delivery shipping rates vary by item, size, weight, and location. Same-day delivery in select markets via local Ace store fulfillment. ~4,500 participating Ace locations. Large/bulky items (grills, mowers) delivered via freight with extended timelines.

Apple Pay (online)

Yes

Apple Pay (in-store)

Yes

Google Pay

Yes

PayPal

No

Buy Now, Pay Later

Affirm

Store credit card

Yes

Gift cards

Yes

Program name

Ace Rewards

Free to join

Yes

Earning rate

10 points per $1 spent (effective ~5% back: 1,000 points = $5 reward)

Tier benefits

Exclusive member-only coupons and sale prices, Birthday reward, Instant Savings on select items, Free select items / bonus point promotions, Helpful Hardware Folks personalized offers

Widely regarded as one of the strongest loyalty programs in home improvement retail. Effective ~5% back plus frequent targeted bonus-point offers and members-only prices pushes real-world return higher than base earn rate implies.

Live chat

M-F 7:30am-8pm CT, Sat-Sun 9am-5:30pm CT

Phone support

1-888-827-4223

Email support

Yes

Avg. response time

Email responses within 24 hours; live chat under a few minutes during business hours. Ace ranks #1 in J.D. Power U.S. Home Improvement Retailer Satisfaction Study year after year.

Fake sales frequency

low

Strikethrough honesty

accurate

Dynamic pricing used

Yes

Sale pricing is generally legitimate; Ace runs scheduled Red Hot Buys and Instant Savings promotions with real discounts. Strikethrough 'was/now' pricing is accurate and tied to documented regular price. Prices vary by store and region because stores are independently owned cooperatives — this is disclosed and structural to the co-op model rather than algorithmic dynamic pricing.

Sells customer data

Yes

Targeted advertising

Yes

Account required to shop

No

Trustpilot

1.6 / 5 (2,400 reviews)

Better Business Bureau

A+

Sitejabber

2.1 / 5

Knoji

4.4 / 5

Apple App Store

4.8 / 5

Google Play

4.7 / 5

Legal name

Ace Hardware Corporation

Headquarters

Oak Brook, Illinois, USA

Founded

1924

Annual revenue

$9.5B

Employees

13,000

Website

https://www.acehardware.com