# 🛍️ What Is ShopSavvy (and What ShopSavvy Is Not)

> ShopSavvy is a price comparison app — not a store. Here is the difference.

*Published: 2026-04-24 | Updated: 2026-04-24 | Source: https://shopsavvy.com/help/what-is-shopsavvy*

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A lot of people arrive at ShopSavvy thinking we are a retailer. We are not. Here is what we actually do.

## What ShopSavvy Is

ShopSavvy is a **price comparison and deal-finding app**. We have been around since 2008 and we are downloaded by tens of millions of people. What the app does:

- Scan a barcode or search for a product, and we show prices from thousands of stores (online and nearby).
- Watch a product and we notify you when the price drops.
- Post deals, vote on them, and see what is trending.
- Ask a shopping assistant to recommend products, compare them, or find the cheapest option.

We always sort results by price. **No store can pay to appear higher.**

## What ShopSavvy Is Not

- **We do not sell products.** If you bought something "through ShopSavvy" you actually bought it from a retailer (Amazon, Walmart, Target, etc.) we linked you to.
- **We do not process orders or shipping.** If your package is late, charged wrong, or never arrived, that is between you and the retailer.
- **We do not issue refunds** for purchases made at other stores. Returns go through the retailer you bought from.

## Where to Go for Retailer Issues

If you need help with an order:

- **Find the retailer's order email** (not from ShopSavvy — look for confirmation from the actual store).
- Contact **their** support. Most have a chat or a "contact us" page.
- If you are not sure which store you bought from, check your bank or credit card statement — the store name is on the charge.

## When to Contact ShopSavvy Support

Reach out to **support@shopsavvy.com** for:

- Bugs in the ShopSavvy app.
- Subscription issues with ShopSavvy Pro.
- Requests to add a retailer.
- Reports of incorrect pricing in the app.

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