# 📋 How to Read a Retailer Report Card on ShopSavvy

> Letter-graded breakdowns of every major retailer — return policy, price matching, shipping, and more.

*Published: 2026-05-06 | Updated: 2026-05-06 | Source: https://shopsavvy.com/help/how-to-read-a-retailer-report-card*

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At shopsavvy.com/retailers, every major retailer we cover gets a data-driven report card with letter grades across the dimensions that actually matter when you're deciding where to buy.

## What's in a Report Card

Each retailer page shows an **overall grade** (A through F) plus letter grades on:

- **Return policy** — how long you have, what fees apply, who pays return shipping
- **Price matching** — whether they'll match competitors, with what conditions
- **Shipping** — speed, free-shipping thresholds, where they ship
- **Loyalty program** — value of their rewards, how easy it is to earn and redeem
- **Customer service** — channels, hours, real-world responsiveness
- **Privacy practices** — what data they collect, who they share it with
- **Trust ratings** — pulled from Trustpilot, BBB, and Sitejabber
- **Pricing transparency** — how often we see hidden fees vs. honest pricing

## How to Find One

1. Go to **shopsavvy.com/retailers** to see all retailer cards graded at a glance.
2. Tap or click any retailer to open the full report card.
3. Or jump directly: **shopsavvy.com/retailers/amazon**, **shopsavvy.com/retailers/best-buy**, etc.

## How to Use It

- Comparing two retailers carrying the same product? Open both report cards side by side and let the grades guide a tie-breaker.
- About to make a big-ticket purchase? Skim the return-policy and price-match grades first.
- Worried about a less-known retailer? The trust-ratings section pulls real reviews from independent sources.

## Tips

- Grades are recomputed regularly from raw data — they're not opinions.
- A high overall grade with a low return-policy grade still means you should think hard about whether that retailer is right for *this* purchase.
- If we don't have data for a dimension, the grade shows as "N/A" rather than a guess.

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