# ⚠️ Are there any known issues or problems with the Sony WH-1000XM6?

*Published: 2026-03-02 | Updated: 2026-03-02 | Source: https://shopsavvy.com/answers/are-there-any-known-issues-or-problems-with-the-sony-wh-1000xm6*

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## Product: Sony WH-1000XM6 Headphones
**Brand:** Sony

No product is perfect. Here's what people have complained about with the XM6:

**Hinge worries:**

Some users have posted about broken hinges, echoing problems from the XM4 era. Sony used stronger metal construction this time, but it's too early to know if that solved the problem. If you have a larger head and extend the headband fully, that puts more stress on the hinges.

**The earcups are shallow:**

Same complaint from the XM5. If you have larger ears, they touch the driver housing inside the cup. Not painful, but can get uncomfortable during long sessions. Some people buy third-party ear pads with more depth.

**No USB-C audio:**

You can't listen through the USB-C port. Charging only. Bose includes USB-C audio on the QC Ultra. Sony didn't.

**Touch controls can be finicky:**

Some users find the touch-sensitive right earcup too sensitive or not sensitive enough. The Sony app has settings to adjust this.

**Warranty concerns:**

Reports of Sony refusing warranty claims for broken hinges, calling it "physical damage." If this worries you, consider a retailer's extended warranty.

**The clamp is tight at first:**

Out of the box, the XM6 clamps firmly. Loosens after a few weeks.

**Perspective:**

Most people love the XM6. These issues affect some users, not the majority. Worth knowing about, but shouldn't necessarily stop you from buying.

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*Where this comes from: This answer is based on ShopSavvy's product database, real-time pricing from thousands of retailers, and analysis of user reviews to give you a well-rounded picture.*